Problem
This issue has been ongoing for a LONG time. Basically when attempting to save or publish a place, intermittently, the following error message occurs:
Request did not reach the server. Please check your internet connection and try again. - Studio
Place Save Error - Http Error: NetFail
This error message is invalid and misleading. The request did, in fact, reach the server. The data transfer was started, it proceeded for a little bit, then the server reset the connection terminating the transfer. This seems to happen more at night (00:00-06:00 PST) than during the day. Based on the data, this appears to be a server issue. It seems that one or more servers have a problem and when the load balancer sends the request to one of those servers, that’s when the problem manifests.
Additional Information
| Parameter |
Value |
| Problem Area |
Studio |
| Problem Component |
Save/Publish File |
| First Noticed |
Years Ago |
| Priority |
Medium |
| Impact |
Medium |
| Annoyance Level |
High |
The beta features that I have enabled are as follows:
- Advanced Command Bar
- Assistant Mesh Generation
- Emissive Maps
- glTF Export
- Improved Find All/Replace All
- Next Gen Studio Preview
- Texture Generator
- UIDragDetectors
As for plugins, I have a bunch that are installed, but very few are enabled. The ones that are enabled are listed below with links to their details page on the Roblox store website:
None Active
Expectations
I expect the save/publish function of Studio to complete without errors.
Visuals
The error message:
Network Trace:
Lookup proving that 52.217.94.110 is a Amazon Web Services server:
Reproduction
To reproduce the issue, perform the following steps:
- Create/Open a place.
- Make changes.
- Save it.
You may need to do this several times since the problem is intermittent.
Files
A private message is associated with this bug report
1 Like
Bump
6 Nov 2025 @ 18:16 PST (UTC -08:00)
This issue is still happening from time to time. Although I did not have my network traffic analyzer running, I did get the error message.
It would be nice if there was a quick blurb indicating that this was seen and is being worked on.
Update
18 Nov 2025 @ 11:35 PST (UTC -08:00)
The issue is still happening. I had my network capture software running this time and caught the network activity of one of the failed saves. This issue also is affecting publish as well. Once again, I would like to point out that the message from studio is invalid since the transfer WAS started and then aborted by the server. So this is clearly a server issue as the Wireshark data proves it.
This is the screen shot from studio’s console log.
Here’s a screenshot from Wireshark showing that the server reset the connection.
I am sorry that you experienced this bug. I really appreciate the thorough analysis you produced here as we have been looking into this particular bug for a while. Could you send us the place id of this place and we can look further into this bug?
Sure. Here’s part of the server startup output from a local test.
20:21:08.766 ******** Server Startup Script Begin - Server - ServerStartup:993
20:21:08.766 Server ID: - Server - ServerStartup:994
20:21:08.766 Place ID: 12000967871 - Server - ServerStartup:995
20:21:08.766 Game ID: 4246644435 - Server - ServerStartup:996
20:21:11.078 Wait Time (seconds): 2.3117577000521123 - Server - ServerStartup:1009
20:21:11.078 **** Pre-Initialization Start - Server - Preinitialization:100
20:21:11.078 Configure Player Settings - Server - Preinitialization:42
20:21:11.078 Configure Default Collision Groups - Server - Preinitialization:60
That should help. To be honest, I thought Roblox forgot about it. It’s very sporatic when it happens, but sometimes it will happen 2, 3, and even 4 times in a row before it will actually save to the cloud. I’ve also had the same error when publishing. If you need more analysis or the Wireshark file, let me know and I will send it to you.
