Studio is not loading a game even if my internet is good

My 2 friends want to report a bug, when they try to join a game in studio, it says “Timeout on connect, unable to initialize Team create server: code 0”

(image of my friend)

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Salutations!

Thanks for bringing this to our attention.
A ticket was filed, but to begin the investigation, we need more information about it.

Can you ask them to provide a log? So we can investigate it right away!

If you need assistance or info on how to get these logs, please refer to the How to post a Bug Report - Bug Reports - Developer Forum | Roblox

Thanks for understanding!
Have A Nice Day!

Sometimes, in some places/games, the studio doesn’t open the game/place, or it keeps loading endlessly without warning. Also, if he waits about 5 minutes, it doesn’t load and sometimes the error message I mentioned earlier appears. (I don’t speak English, please excuse me if I made any mistakes)

Hey there!

It’s ok, don’t worry about the English thing.

We need a log file from users experiencing this issue.
Please send them this link so they can find it:

And ask them to please send their files here Logs / Crash Dumps / Other Bug Files, or to a PM to me.

So I can assign an engineer to investigate this issue.

Salutations!

We’ve not received the additional information, and the team was not able to reproduce this internally.
I’ll close this topic for now.

But if the issue persists, please file a new topic with the information required as stated on How to post a Bug Report - Bug Reports - Developer Forum | Roblox

Thanks for understanding!
Have A Nice Day!