My Roblox account was compromised approximately 21 days ago. During the compromise, an unauthorized user transferred my experience to another group and approximately 916,000 Robux were stolen from my account.
I recovered and secured my account shortly afterward and contacted Roblox Support multiple times, but my requests have not been escalated to a team capable of reviewing the unauthorized transactions.
My primary concern is recovering the 916,000 Robux, as I’ve been informed that account rollback requests are time-sensitive.
The experience ownership and pending Community Payouts (approximately 700,000 Robux) are secondary concerns, but those were also affected by the compromise.
I’m posting here because I have been unable to find a way to have this case manually reviewed before any potential recovery window expires. I contacted Roblox Support twice regarding this incident and provided the requested evidence. Despite this, my requests were ultimately denied, and I have been unable to obtain a manual review of the unauthorized transactions.
Expected behavior
I expected Roblox Support to manually review the unauthorized transactions and determine whether the approximately 916,000 Robux could be restored through the account rollback process.
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