Systemic Moderation Flaws: Selective IP Enforcement, Billing Paradoxes, and Automated Support Failures

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To further illustrate the lack of synchronization in this case: The group ‘MR UGCS’ currently has 2,000 Robux in ‘Pending’ status. These funds are derived from the very sales the moderation system now claims are ‘IP violations.’

This creates a fundamental Accounting Discrepancy:

  1. If these assets were truly infringing to the point of a permanent account termination, Roblox’s automated financial system should have voided the transactions and refunded the buyers immediately.
  2. Instead, the platform is holding the funds in limbo while retaining its 30% marketplace commission from the ‘violating’ revenue.

You cannot legally or ethically claim an asset is a violation of Terms of Service while the platform continues to benefit from and process the commission from its sale. By holding these pending funds, the system is essentially treating the transactions as valid while the moderation layer treats the creator as a violator.

This evidence has been added to our BBB Case ID: 24695141. We are still awaiting a human audit of Ticket #164526653 to explain why the platform is benefiting from ‘infringing’ commissions while seizing the assets of an 11-year veteran creator.

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Now that this thread has been officially moved to the Platform Usage Support category, I want to consolidate the active information for any DevRel or Support Agent currently reviewing the queue.

Active Support Tickets: #164523812 and #164526653 BBB Escalation: Case ID 24695141

The Core Issue: Both support tickets were auto-closed by the bot system in a matter of minutes, completely bypassing the 48-page evidence dossier. As a result, the automated infrastructure is still caught in a ‘Logic Loop’—it is actively soliciting Premium renewal payments via email for an account it has already terminated, while simultaneously holding 2,900 Robux frozen in the group ‘MR UGCS’.

We are requesting a human Support Supervisor to manually pull and audit Ticket #164526653. We need a human to review the provided evidence of the double standard (identical assets remaining active for Verified creators) and address the ongoing billing paradox.

Thank you to the community for the continued support as we push for human accountability in the moderation system.

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Topic Update: Concrete Proof of AI Failure added to the main post.

I just updated the original post with two massive pieces of evidence that prove this is a platform-wide algorithmic glitch, not a legitimate moderation action:

  1. Section 5: I’ve documented 15 Asset IDs that remain 100% active and on-sale on the exact same account. Crucially, 8 of these are direct “Dominus”, “Fedora”, and “Valkyrie” variants that completely survived the automated sweep. Some have been live for over a year. If this was a real policy violation, the system wouldn’t have randomly spared these 8 identical variants.
  2. Section 6: The smoking gun. I added official EU DSA Transparency data showing that Roblox’s automated account terminations recently spiked from ~2M to nearly 30 MILLION a month, with almost all of them being “Automated decisions without human review.”
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A quick question for anyone else affected by this recent ban wave:

What was the exact “Time-to-Close” on your appeal tickets?

I am compiling more data for my active BBB case (ID: 24695141) regarding the automated support loop. Both of my heavily detailed tickets (#164523812 and #164526653) were closed almost instantly.

It is mathematically impossible for a human to open a ticket, review an 11-year account history, cross-reference active Asset IDs, and read a 48-page dossier in just a few minutes.

If your tickets were also auto-rejected instantly, please drop your response times below. The more collective data we have showing that the appeal system is physically bypassing human review, the harder it is for corporate to ignore the algorithmic failure.

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As part of my ongoing effort to get a human to review the 48-page and the AI failure, I attempted to escalate this to the Legal/Copyright team.

The email was immediately blocked by an automated firewall stating that all requests must go through the standard Support Portal (which, as we know, auto-rejects these tickets in minutes). The only other option provided by the automated response was to initiate a Mandatory Informal Dispute Resolution (MIDR) by sending physical Certified U.S. Mail to their headquarters in California.

Think about this loop:

The AI falsely terminates your account.

The Support AI auto-rejects your appeal in 2 minutes.

The Legal email auto-rejects your escalation.

You are told to send a physical letter to the US.

For international developers, this effectively means we have zero digital recourse against a malfunctioning bot. Has any international developer successfully navigated the MIDR physical mail process for an AI termination? We need a DevRel engineer to acknowledge this impossible loop.

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You uploaded Dominus copies which were DMCA’d by Roblox. After 3 DMCA strikes, Roblox terminates your account. Sorry but you can’t appeal this as the ban is valid.

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word. he knew better and is playing victim. :skull::wilted_flower:

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I get why it looks like a standard 3-strike ban if you just read the title, but you guys are completely missing the point of this post. I’m not just crying over a ban, I’m pointing out how broken the automated systems are right now.

Look at the actual bugs I reported:

  1. The bot is just guessing: If Roblox actually manually DMCA’d me, my whole catalog would be wiped. Instead, the bot randomly nuked a few items but left 8 identical Dominus variants completely fine and on-sale on my profile. A bot just throwing darts at a board isn’t “valid moderation.”
  2. The Appeals Portal bugged out: Even if the strikes were 100% fair, the Appeals Portal literally broke. The Dominus items that got me banned didn’t even show up on the page for me to appeal. I literally couldn’t use my 30-day appeal window because the UI glitched and hid the assets.
  3. The Robux/Commission Trap: My group has 2,900 Robux completely frozen, meaning I can’t access what I earned. Yet, Roblox happily kept their massive 70% marketplace commission on all those exact same “illegal” sales. If the items are so bad they warrant an instant termination, why is the platform still profiting off them?

So yeah, I’m not “playing the victim.” I lost an account that never had a single punishment since it was created, simply because a broken UI didn’t even let me defend myself. My funds are trapped, the bot is erratic, and the infrastructure is just broken right now.

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So? The deletions are still completely valid.

You cannot appeal DMCA strikes. They won’t show up in the appeals portal, this is intentional.

Why would Roblox let you access your income after terminating you for breaking the ToS?
The items will be taken offsale after your premium expires.They actually don’t make anything as they issue automatic refunds to all people who purchase an item that was moderated.

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I think anybody can absolutely agree that there are flaws in the system, but @GaelPaws is absolutely right.

We have seen this clearly with 2D clothing for the longest time. Just because one can be uploaded does not mean it is necessarily allowed. That is your responsibility as a creator to ensure you are following the guidelines and terms of service, which include the prohibition on infringement. Honestly, this is the same for messaging others in chat.

The fact that these items are being moderated some time later means the systems are working as intended.

More information can be seen here:
Protecting Creativity by Understanding Intellectual Property

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I totally get what you mean about the rules and how 2D clothing works, but you are missing the technical side of what’s happening here. I’m not arguing about the IP rules themselves, I’m pointing out that the system enforcing them is completely broken.

If the system was “working as intended” like you said, it would have wiped my entire catalog of those items. Instead, the bot randomly deleted a few but left 8 identical variants perfectly fine and still making sales right now. A real DMCA from a rights holder doesn’t just pick IDs out of a hat. On top of that, the UI for the Appeals Portal literally glitched and hid the assets, so I couldn’t even file a counter-notice to defend my work.

It’s also definitely not working as intended when I lose over 26,000 Robux in upload fees to a broken bot, my group funds get frozen, but Roblox still happily keeps their 70% cut from the sales of the 8 items the AI randomly decided to spare. The issue isn’t just about the rules; the issue is that the bot is erratic, the UI blocks you from appealing, and the financial system traps your money while the platform still profits.

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You are misunderstanding how both US law and the platform’s economy actually work.

First, under the Digital Millennium Copyright Act (US Law), platforms are legally required to provide a way to submit a Counter-Notice. Saying it is “intentional” that you can’t appeal a DMCA implies Roblox is intentionally violating federal law. The Appeals Portal is literally built to handle these exact disputes, but the UI glitched and hid the assets, physically denying me my legal right to counter-claim.

Second, a legitimate DMCA takedown is a formal legal document. If a rights holder filed one, Roblox is legally obligated to remove all infringing content uniformly. A bot arbitrarily nuking a few items while leaving 8 identical variants perfectly active on my account isn’t a valid legal takedown; it’s a malfunctioning algorithm.

Finally, you’re completely ignoring the upload fees. Even if buyers get refunded for the deleted items, I paid 2,200 Robux upfront per item to publish them. That’s over 26,000 Robux that Roblox just keeps. And since the bot randomly missed those 8 identical items, they are still live and making sales today, meaning Roblox is still happily taking their massive 70% cut from the same “infringing” designs. The system is flawed on a technical and financial level, which is the entire point of this thread.

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I think you misunderstood what I meant. You can’t just appeal a DMCA strike, it won’t show up in the violations page and you can’t appeal it through support. DMCA is handled through a different channel and not through regular appeals.
To dispute the claim, you have to send a counter notice document to copyright_agent@roblox.com

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I could be mistaken, but couldn’t these have been manually reported?

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I appreciate the clarification on the DMCA email, and you are right that copyright_agent@roblox.com is the legal channel (which I have already contacted with a formal counter-notice regarding the 26k Robux upload fees). However, the issue with the Appeals Portal remains a systemic bug. When Roblox issues an asset strike, the moderation message explicitly directs the user to the Appeals Portal UI to review and appeal the specific asset. If the portal is intentionally designed to not display those assets, then the moderation system is sending broken, dead-end instructions to developers right before permanently terminating their 11-year-old accounts. That UI failure is exactly what DevRel needs to fix.

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Think about the logic of a manual report for a second. If a real human or the actual copyright owner took the time to file a takedown on my profile, why would they only target 12 items and completely ignore 8 identical variants sitting right next to them? A real manual DMCA claim wipes the entire infringing catalog. The fact that nearly half of the exact same meshes slipped through the cracks is the ultimate proof that this was a flawed AI image-recognition sweep, not a human review.

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I wanted to provide a quick update on the support escalation. I received a final, automated macro response from “R. Sabherwal” (the DMCA Agent alias) stating that my account was terminated due to the “Repeat Infringer Policy” and that no further review will be granted.

Here is what is incredibly concerning: the response completely ignored every technical point documented in this 48-page thread.

  1. It ignored that the bot randomly left 8 identical Dominus meshes active on my profile (proving the AI sweep failed).
  2. It ignored the UI glitch in the Appeals Portal that physically blocked me from submitting a legal counter-notice.
  3. It ignored the fact that Roblox has seized over 26,000 Robux in upload fees while continuing to profit a 70% commission on the assets the bot missed.

They are using a boilerplate “ToS Violation” email to close tickets, explicitly refusing to audit their own automated infrastructure failure. I have officially added this communication to my active Better Business Bureau (BBB) Complaint (Case ID: 24695141).

We cannot have a functioning developer ecosystem if an erratic bot can terminate 11-year accounts and seize funds without a single human ever looking at the evidence. I am still waiting for a DevRel engineer or Compliance Supervisor to step in.

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Hey everyone, as this thread is naturally slowing down, I want to leave a final message to wrap things up.

I want to give a huge thank you to everyone who took the time to read, drop a like, and support this. A special thanks to @nokiamation for the well wishes, and to @CascadeChalupas and @Ziscore for sharing your own experiences with how disconnected the support system has become. Also, thank you @weselito for bringing up the verified creator double standard—it’s a massive part of the problem. And even to those who challenged my points, I appreciate the debate; it’s important that we discuss these systemic flaws openly.

Unfortunately, despite all the undeniable technical evidence provided here—the 48-page dossier, the erratic AI leaving 8 identical items up, the UI bugs, and the 26k Robux lost in upload fees—it seems Roblox has chosen not to acknowledge this post. The automated systems are still having the final say, and human oversight remains absent.

That being said, I am not giving up. I will continue fighting this through the legal and support channels, focusing entirely on my active BBB mediation. I hope my case serves as a documented warning for the community about the current state of the platform’s infrastructure.

Thanks again for standing with me. I truly hope none of you ever have to watch an 11-year account and your hard-earned funds get wiped by a malfunctioning bot. Take care, everyone!

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Quick Update: Moving Forward

While I am still waiting for the BBB mediation to play out and hoping a real human eventually reviews the frozen funds on my 11-year-old account, I realized I can’t just sit around waiting for the automated systems to be fixed.

I am a creator at heart, so instead of giving up, I’ve decided to take a deep breath and start completely from scratch.

Since this thread is focused on platform bugs and moderation flaws, I created a separate post over in the Creations Feedback category to showcase my new UGC group and the new designs I’m working on.

If anyone who supported me during this crazy situation wants to see what I’m building now, or wants to drop some feedback on my new accessories, I would be incredibly grateful to see you over there: :backhand_index_pointing_right: [Showcase] Starting Fresh: Launching my new UGC Group (MR LABS)

Thank you again to everyone who stood by me here. Time to get back to work! :rocket:

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Topic Update: Follow-up Audit of the “Verified” Catalog

To further prove my point that the moderation happening right now is completely erratic and not based on human review, I decided to take some time today to manually QA and re-check the list of “Verified Creator” assets I documented earlier. I specifically filtered out any items that just share the name “Dominus” but have different meshes, leaving only the exact identical geometries.

The results perfectly highlight the systemic flaw I am reporting:

:red_circle: Quietly Banned / Redirecting (9 items): Over the past few days, the system has slowly started taking down some of these verified items. These IDs now redirect to the catalog home: 74457705052463, 120934358021460, 90335548218230, 124027788016762, 116878524640287, 138231310291315, 103330331917655, 91311820288423, 97051126471970

:green_circle: Still 100% Active and Selling (39 items): However, it completely missed these 39 identical meshes, which are still live, searchable, and generating a 70% commission for Roblox right now: 16391203814, 16557729278, 119377345531767, 16488353030, 73991213939218, 16488342810, 16120701154, 17133651739, 17611363428, 75345708534857, 16488375963, 16154941914, 17133667221, 16672796338, 17611333241, 17081735338, 127462570618915, 79712867480804, 16230312960, 16247295530, 16287638598, 16557642950, 106899495107554, 110534944110278, 16379079470, 16672891530, 16287610003, 16356449229, 100647602425839, 80413387939422, 138585086366755, 89934381283438, 135294100839069, 122822859297305, 16672864102, 94515491080650, 96694658419677, 105887811590959, 137345741271226

If a real rights holder submitted a legitimate DMCA, a human reviewer would have removed all of these identical assets uniformly. The fact that the system is slowly picking them off one by one, while missing a massive chunk of them, proves this is a broken automated sweep. Yet, veteran accounts are still facing permanent terminations with no right to human appeal based on this exact system.

I have saved new timestamped screenshots of all the active infringing items just in case they are needed for my BBB case.