The information below is foundational to all employees at Tealive.
PROMOTIONAL SYSTEM:
Tealive’s promotional system is described as the following:1. Becoming a Trainee requires you to pass your application at the Application Center.
2. Junior Tearista can be achieved by passing a Training at the Training Hub.
3. Senior Tearista can be achieved by obtaining 150 points.
4. Head Tearista can be achieved by obtaining 350 points.
5. To acquire Internship, obtain 450 points and complete an application when available.
POINT & KITCHEN SYSTEM:
Tealive awards a point to an employee who has completed or placed an order. In order to obtain an order, ensure that you have claimed a register; you can also claim an order from the Order Board. Employees found participating in point cheating will be fired.
ATTIRE:
Tealive provides employees with Kitchen Uniforms and Management Uniforms.1. Uniforms are compulsory for all employees at Tealive on-shift.
1A. Off-shift, employees may dress in accordance with Rule 5.
2. All employees must comply with Rule 5 of Tealive’s Community Rules.
3. Tealive provides management with funding aid to purchase the uniform if necessary.
4. Please refrain from wearing extremely large/cluttering hat(s) while in the Kitchen.
SETTING UP YOUR TIPOUT:
Tealive provides employees with the ability to earn R$ while working!1. Make sure your inventory is public.
2. Create a game and go to “Passes”.
3. Create a gamepass and set it to a price that you’d like.
4. Make sure the gamepass is public.
5. Now if someone goes to the Tipping Hub in-game, your pass is visible.
SERVING & EXPECTATIONS:
Tealive prioritizes virtual cooperation and equality, and seeks to ensure unparalleled levels of service are provided to our valued customers and Unitea members. Employees are expected to contribute to upholding Tealive’s Mission and contributing to a positive virtual environment.
FACE-TO-FACE INTERACTION:
Lets have a great time with our customers and valued associates!1. Start off with greeting the customer.
2. Inform the customer of any promotional items that are available for a limited time.
3. Inform the customer you will return and are going to prepare their order.
4. Prepare a closing outro to wrap up your great interaction with the customer!EXAMPLE INTERACTION:
1. Hello! Welcome to Tealive, my name is [NAME], so great to see you! What can we get started for you today? Our menu can be found above!
2. Great choices! If that’s everything, I’ll be right back with your order!
3. Here’s your order! Hope you enjoy the rest of your time at Tealive and come again!
VOCAL-INTERACTION:
Decided to utilize voice chat at the Teahouse? Awesome! If you’ve encountered a guest that utilizes voice-chat at your register, you’re more than welcome to recite a greeting to your liking. Ensure that it is following the design of the example above, and perform at your discretion.
EMPLOYEE EXPECTATIONS:
Employees are entrusted with providing exceptional service.1. Must be in compliance with the Community Rules.
2. Grammar is preferable, but optional for employees.
2A. Grammar is a requirement for management.
3. Must be in the group for a minimum of 1 week to be eligible for Internship.
4. Respect your fellow employees and customers.
5. Use common sense.
6. Any forms of hinting or pleasing for a promotion are frowned upon.
WARNING SYSTEM & PUNISHMENTS:
Employees that are found to be in defiance of our policies will receive disciplinary action. Employees are entrusted with ensuring that customers are following Community Rules. If you need assistance in any situation, reach out to management immediately.
EMPLOYEE WARNINGS:
All cases of employee misconduct will be treated equally under the following policy. Management members found in violation of policies will be warned once, and then suspended. Depending on the severity of the misconduct, you may be terminated without suspension. Management terminated without suspension cannot be employed again.1. First time offenders will receive a correction.
2. Second time offenders will receive a severe warning.
3. Third time offenders will be terminated from Tealive.
WARNING CUSTOMERS & ASSOCIATES:
Every player at Tealive location(s) are expected to contribute to a positive virtual environment.1. Issue a warning.
2. Issue a final warning.
3. Contact management via group wall/communications server to resolve the situation.
Policies located in the Employee Guide are non-negotiable. It is your responsibility as an employee at Tealive to remain aware and conscience of your decisions while at the Teahouse, on the group wall or in the communications server. Lets create a great virtual environment for everyone!
Best Wishes,
Tealive Senior Management
Last Updated - 11/27/2023 (MM,DD,YY)