TL;DR: My friend’s account was terminated, an appeal was filed, the appeal was accepted, and the account was not reinstated.
I am creating this topic on behalf of my friend, @Neptofox, who, about a week ago, was terminated by a misinterpreted out-of-context Chat Message for the reason of “Cheat and Exploits”. They, like many others, filed an appeal for the termination. The appeal was accepted, and the response claimed that “any consequence related to this activity is reversed.” However, upon attempting to log in to the account, even after multiple days of trying, the termination message still appeared without any option to “Re-Activate Account” or log in, so the consequence was not reversed. They then contacted Roblox Support regarding the accepted appeal not resulting in account reinitiation via the Email associated with their Authenticator App and Roblox Account and were returned an automated message that the Email was not attached to the Roblox Account. Below are images provided to me by Darth Hondarius (@Neptofox) depicting the accepted Report Appeal and “Account Terminated” page, with key details highlighted in red rectangular outlines (sorry, the images did not upload with the outlines properly):
Any assistance in resolving this issue and making things right is greatly appreciated.
Additional details:
Display Name: “NeptoFox”
Username: “Neptofox”
User ID: 1973615082
Report ID: 2xOQCCxrTzsQKbsjjwd7aIITUYX
Review Timestamp: 06/03/25 2:31 PM EDT (Eastern Daylight Time)