I recently had a problem with moderation, and at this point it seems pretty ridiculous to me.
Five days ago, my Roblox group (or community), which I use for developing my experiences, was locked by “participating in the unauthorized buying or selling of items, Robux, or accounts in exchange for real-world currency”, After looking into the case a bit, I discovered that what caused this was using Devex to convert my Robux to cash; I was literally penalized for using a feature that Roblox itself offers.
Because it was my first time using Devex, I received an invitation to the portal and registered on Tipalti; the next day, my group had been locked.
I received no alert, warning, or notice that the group was going to be moderated, I didn’t receive the money from the devex, and I didn’t get back the 30,000 robux that I supposedly converted And to top it all off, they took away my group which had 260,000 robux in funds.
At this point I don’t know what to do. The appeal I sent clarifying everything was rejected, and the other tickets were simply ignored.
Because of this, and to top it all off, my experience is completely ruined by players being unable to update because the group is locked.
Is there anything else I can do? I’ve seen more cases like this, and I don’t want to have to fight with Roblox support for a month or more to get my group back.
(Group: Te Amamos Remi - Roblox )
