Thumbnail Upload image failed Error (Broken Again)

Browser: Brave
Windows 11 PC

When trying to upload a thumbnail there is constant error “Upload Image failed” "Thumbnail should be the following formats: .*jpeg, *.png, *.bmp and not exceed 3MB in size. I tried multiple thumbnails that are all Under 1.9 MB and all PNG and they all do not work, I try with many previous thumbnails that I uploaded before no problem but now they do not work. This was a bug that I previously reported and it came back and is broken again.


Expected behavior

What should happen is the thumbnail you upload should upload normally and not give Upload image failed error.

Page URL: https://create.roblox.com/dashboard/creations/experiences/8935598723/places/85829735915402/thumbnails

4 Likes

I too am having the same problem. For over a week now. I just haven’t been able to post until now.
If I move the images around and save, they go back to their order after a page refresh.
If I try to delete, nothing happens.
If I try to upload new images, I always get the error “Upload image failed…”
Image is 1.6MB. I was able to upload it to events so I know if passes the safety check.

page url: Creator Dashboard

Orange12345 replied in a post that fixed it for me, Thumbnail page completely broken/disabled for specific place ID - #6 by Orange12345

Hey, are you still experiencing the issue? or does Thumbnail Upload image failed Error (Broken Again) help?

I ended up deleting my video and it freed everything up to delete old and add new thumbnails. It happened again this morning, but I deleted one of my older thumbnails and I was able to reload a new one again. Feels like it could be a metadata caching issue or something like that.