If any DevEx staff are available, please assist me with this.
Recent support ticket I receive mentions that my Tipalti/DevEx portal account will be unlock within 24 hours.
However, when I try to reset my password after 24 hours. It still mentions my account still locked and contact support.
I need my account to be unlock ASAP as I need to update my W-8BEN form which its going to expire soon by the end of the year.
Expected behavior
My account to be unlocked from Tipalti/ DevEX portal, able to reset password to update the tax form.
A private message is associated with this bug report