Toolbox freezing in creator store tab

Bug Reports Studio Bugs
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1

Opening up the toolbox and selecting all 2d assets, decals, gameplay, visual effects (the ones ive tested) just freezes the creator store tab of the toolbox, even though inventory, recent, and the creations tabs all work fine. closing and reopening the toolbox does nothing, and i have to restart studio to fix it. this never happened in the past. and oddly, choosing “all 3d assets” works normally

happens in any game, although sometimes i can open a marketplace tab once and then if i switch to another one it freezes again

11 Likes
2

Hi Artisticiant, we’re having trouble reproducing this on our side. Could you provide us with the following info:

  1. userId
  2. What studio version are you on? are you on a specific channel as well?
  3. Any studio logs you could provide would help as well.

Thanks.

1 Like
3

this happens to me aswell, another L for the toolbox

2 Likes
4

i mean, my user id is 2904924131

and here is my version

image
image531×553 19.2 KB

im not sure what you mean by “studio logs”, tho, but heres the latest one in my folder

studio log yeah.log (269.5 KB)

1 Like
5

im having the same issue here as well bro this toolbox is sucking spheres

6

having this issue too, the toolbox’s ui is also horribly inconsistent through different tabs

7

Been experiencing the same issue for the past couple of days.

8

this can randomly happen to me, the toolbox freezes forever until you restart studio, w roblox

(its been weeks wtf how is this not fixed)

2 Likes
9

I’m having this issue as well, is there a fix for it yet?

10

Also been experiencing this issue for the past week. When I click on anything other than the main toolbox tab (categories such as 2d decals, and the specific subcategories also), the toolbox seems to not register my inputs, despite everything else in studio running smoothly.

11

idk why there wasnt a bug report for it yet either

12

Thanks for the information, we’re taking a look into it. Just to check, it sounds like the issue is persistent?

13

So with me, I have to expand the toolbox tab because the section category dropdown opens off screen. this freezes the entire toolbox unless i can close it. Maybe the same thing is happening with your situation? Its definitely a bug that needs to be fixed. I try to not use the category dropdown altogether to keep it from freezing my toolbox.

14

Yes

characterssssssssssssssssssss

15

Hi all,

We just released an update to hopefully fix this. Are any of you still experiencing this issue?

1 Like
16

Hi @deprxvity,

Can you share a video of how you got the category dropdown to behave like that? Did you start with the menu open already, or was that how it appeared when you opened the place? I’m unable to reproduce what have in the video.

1 Like
17

Hi, all I did was go into decals using the dropdown menu. Sometimes leaving the decals category and going to a different one will cause this too.

1 Like
18

bump, still happening on my end.

19

this happens to me as well, i have to close the webview thing via task maneger and reload it and it will occasionally let me load other categories

20

How is this STILL not fixed? its been a month!

1 Like