What do you want to achieve? Keep it simple and clear!
I want to remove the 2FA method associated with the account I’m using because I don’t have access to the authenticator code anymore. I have billing information and a verified email address to prove this, but apparently it doesn’t get through to the Roblox Support AI chatbot since all it does is tell me that it couldn’t verify that my account was actually mine.
What is the issue? Include screenshots / videos if possible!
(my email IS verified by the way) Asking the AI chatbot to do it’s thing will ALWAYS result in it telling me that it couldn’t verify that the account belonged to me, even though I have several things to verify that it does. I cannot get through to create a Roblox ticket or reach to actual humans because the AI chatbot will always appear instead.
What solutions have you tried so far? Did you look for solutions on the Creator Hub?
I saw a solution on forums that said to keep sending requests through the same topic and that it would eventually queue you through a ticket instead of showing the AI bot, but I’ve genuinely tried this at least 10 times and it hasn’t done anything. I also saw somebody say that on other topics that are unrelated to you not being able to log in your account you’d get sent through a ticket instead of the AI chatbot, but even on the How To → Other category, this doesn’t work.
All I want is for my support ticket to be created instead of having to use this AI chatbot, which is practically the equivalent of talking to a brick wall that says the same thing over and over. I wish it wasn’t as difficult to reach to actual humans on the SUPPORT page of a multi-billion dollar corporation. Is there any way to get through to Roblox tickets instead of having to deal with this?
It’s been a week, and I’ve still had absolutely no closure on trying to get a ticket through to Roblox staff. Does anyone have any other solutions to this that I haven’t seen? Have you had the same problem recently? Anything would help, thanks
It’s been nearly two weeks since I made this post and since then I’ve tried Support several times, leading me nowhere because the AI does nothing to help and I can’t create a ticket to get through to Roblox Support. Is there something I’m missing?
I’ve never seen that chatbox before, what website is that?
Last time I contacted them using https://www.roblox.com/support
[spoiler](that was years ago, before they introduced the ragebait system or whatever)[/spoiler]
Hey! This is the window that you automatically get redirected to whenever you try to make a ticket through Roblox Support now. The entire issue here is that I get forced into talking with the mindless brick wall AI instead of getting a ticket created for my issue. You can see it yourself if you try making a support ticket in any category, as the AI will interrupt instead.
Wait, what? So I’m just the only one that isn’t physically able to make tickets? Jesus christ
Can some staff please give some sort of insight on this? Seriously, I’ve been waiting for nearly an entire month without having any way to access my account on other devices??? This is insane
I believe this depends on the catagory, the AI chatbot seems to appear on the “Account Hacked or Can’t Log in” and “Billing & Payments” catagory. I don’t see how a AI chatbot would be able to assist about a roblox moderation action since it could be easily abused
Hi!
I tried to follow the steps that the AI Chatbot gave which was using the “email me a code” option but it still asks for a 2 step method. This would probably be worth a bug report (If one isn’t open already) considering you’re unable to recover your account due to the AI sending misleading information
Hey! I said in a section of the first post that another member suggested the idea that choosing a different topic for the support ticket would let you bypass the AI, but that didn’t work for me. I’ll most likely create a bug report soon enough like you said, because I’m not really getting anywhere with this post right now.
The solution is to yell at the AI. The solution is to insult the AI until it gives up and makes a ticket for you. After a full month, I have access back to the account I’m logged into.
The solution was to literally tell the AI that I was going to throw rocks at it. Thank you Support
