Hello! I’m currently having trouble accessing one of my (older) Roblox accounts because of two-step verification (2SV). Every time I try to log in, it says a verification code has been sent to my Yahoo.com email that had been attached to it, but have not received any codes — not in my inbox, spam, or any other folder.
I’ve tried the following so far:
- Checked all folders in my Yahoo mailbox (including spam, trash, and archived).
- Added email_validate@roblox.com and no-reply@roblox.com to contacts.
- Waited over 24 hours to see if the email would come through later.
- Attempted login from both the Roblox website and the mobile app.
- Made sure my Yahoo email is still active and can receive other messages.
None of these seemed to have work, neither has sending support tickets as I just get the AI or automated responses. I know some people in the past have been able to get the AI bot to disable 2SV but so far I’ve had no luck. From what I am aware of, the account hasn’t been compromised or hacked, but simply somehow had the only email that was connected to it removed.
I’m new to this forum so sorry in advance if there is anything I should clarify on, I am just hoping to get some direct support because roblox support has so far been unable to.
Expected behavior
- Roblox support is able to send a code for verification.
- If no code can be sent, then the removal of 2SV from the account.
- Gaining access back to account and redoing plus adding a phone number and back up codes.
- Email being attatched back and no longer removed from account.
A private message is associated with this bug report