UGC Item got appealed but still deleted

I recently had one of my items get deleted, and when I appealed it. It got accepted, although the item is still deleted. Can someone help me understand what is going on? I contacted support but they are yet to respond, and I fear my robux earned from that item will be refunded.

It almost seems as this was done intentionally by Roblox by their system accepting the appeal yet not reinstating it still, and few other creator friends of mine have experienced this. It seems almost as they are trying to block creators from receiving robux earned from UGC. By purposefully not reinstating an item that has been appealed.

Which also makes me have a question regarding the refund systems. So if an item is deleted do the players who receive refunds for it get it from my pending balance? Or would the amount that unpended in my account also be refunded to them?

For example: There is 1M rbx pending, and I have 800K rbx unpended from the item. Would just the pending get refunded or everything?

(I’m just trying to understand the Roblox refund policies. Thank you and numbers used above are fictional and not actual representation of the situation :folded_hands: )

Here is proof of the appeal: (Appeal reason censored due to private information regarding it)

If anyone else has experienced situations like this where Roblox seems to be acting out of bad faith please let me know, or what I can do to get this forwarded to someone who can help regarding the matter.

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There has been alot of wrong moderations done on my ugcs recently too, hope roblox betters it. I lost a bunch of $$ because of my appeals being accepted but the items not being restored

3 Likes

Yeah I feel like same thing is gonna happen to my stuff as well bro, and I’m gonna end up losing alot of money. This just feels like Roblox doesn’t care about creators, and do this stuff on purpose. Like how can you mess up an appeal being accepted but it doesn’t get re-instated?

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