Hello Roblox Team,
I’m reporting what I feel is an inconsistency in how my UGC item was moderated. Recently, one of my uploaded items was taken down with the reason listed as “Misusing Roblox Systems.” I’m really confused by this because the item is literally just a simple cartoony shocked face. It’s family-friendly, harmless, and done in the same playful art style Roblox has always been known for.
What confuses me even more is that there are already faces on the marketplace with almost the exact same type of shocked/surprised expression — wide eyes, open mouth, etc. Some of those items are still up and purchasable with no issues. So I honestly don’t understand why mine was flagged under “misusing systems” when it follows the same idea and purpose as the others.
I want to stress that my intent was never anything harmful. I made this head because players enjoy having expressive faces and I thought a shocked/confused look would be fun. There’s no hidden meaning, no tricks, nothing that could actually misuse Roblox systems. It’s just a normal reaction face.
This makes me worried about inconsistent standards. If one creator’s shocked face is fine but another’s gets removed, then as creators we don’t know where the line is. I respect the rules and I want to follow them, but in this case it feels unclear and discouraging.
For comparison, here’s a currently live shocked face that’s approved on the marketplace:
And here is my own UGC item that was moderated:
As you can see, they’re extremely similar in style and expression, which is why I feel my item may have been removed in error.
So I’d like to kindly request the following:
- A review of my item to see if the removal was a mistake.
- Clarification on why mine was flagged when other nearly identical shocked faces are still approved.
- If possible, reinstating my UGC item so it can be available to the community.
I value Roblox a lot and want to keep creating fun, safe, creative items for players. I hope this situation can be cleared up and that moderation stays consistent and fair for everyone.
Expected behavior
I expect my UGC item to be reinstated since it doesn’t break any rules. I also expect moderation standards to be applied evenly, so items with similar expressions or designs (like shocked or surprised faces already on the marketplace) are judged consistently.
Thank you for your time.
