UGC Item texture missing in catalogue thumbnail 2D view

[rainbowpandahedgehog (Rain)]

The texture for an item I uploaded yesterday does not show in the 2D thumbnail view, as per below screenshot. The item appears correctly when worn on an avatar in 3D preview.

Posted here in case other creators are experiencing this issue.

Please could someone have a look, many thanks.

Page URL: https://www.roblox.com/catalog/130990749651271/flower-skirt-white

[gearspec]

I can confirm, This is an issue. I had to try 4 times before it worked (loss of upload cost)

Even when it worked The thumbnail texture showed up but when someone wore the item, the 3D texture was missing.

Affected Published Item with texture on 3D view : Red AMP Cyber Headphones - Roblox

[bvetterdays (roman)]

Duplicate, please move over here:

UGC Accessories don't load textures in the thumbnail

I recently uploaded a UGC accessory and the texture is missing in the thumbnail. The item however works fine in-game. Visual Aids: [image] [image] (2nd Image by @AngelicFavor) Direct Links: https://www.roblox.com/catalog/86353605079094/Taco-Sombrero https://www.roblox.com/catalog/104155244661056/Face https://www.roblox.com/catalog/76335511271414/4th-july I believe many more users have this issue, so if you’re facing this, make sure to post your items in here! Expected behavior I expe…