UGC Items Archived After Group Restorations

I’m here to vouch for a friend who cannot post to devforum. Recently, my friend toiletpaper368’s groups were all locked due to a temporary suspension of 24 hours. After speaking to Roblox Support, her 3 groups were all restored, however the items that were being sold in the communities were not restored.
The affected UGC items are still showing in the Creator Dashboard as:

Archived
Cannot Be Sold
On the public item pages, they show:

Not For Sale
This item is no longer available



Roblox Support previously stated that all consequences were removed from the groups, however this only applied to it being unlocked and not the actual items being unarchived.

Groups: polkadollies, here we lie, pearlific
Group IDs: 34909446, 803639483, 32665850
Group Owner: toiletpaper368

Examples of affected items in each group:
polkadollies:

here we lie:
𝄞 gothic putumayo bunny rose bow w draped pearls - Roblox
☆ cute decora rainbow stylish punk fishnet skirt - Roblox
♱ goth putumayo layered bustle skirt with ruffles - Roblox
pearlific:
✩ cute bittersweet pastel decora gothic sprinkles - Roblox
⋆˚✿˖° Cutesy neck side scarf bow in green plaid - Roblox
‧˚ʚɞ˚‧ Pink & Green Harajuku Chunky Pearl Glasses - Roblox

Please let me know if any other information is needed!

Expected behavior

After the group owner was unsuspended & their groups were unlocked, the UGC avatar items should’ve been restored to their marketable/available state.

8 Likes

Hi @moridarling,

Thanks for the report! We have restored your items, please let us know if you encounter any further issues!

4 Likes

thank you soso much for the speedy recovery! We appreciate it very much! Hopefully this bug will be looked into so that in the future this doesn’t happen to anyone else! :heart:

3 Likes

Hello!! I’m 01_iiSantxs The same thing is happening with my groups “Del1cacy’s” and “Del1cacy’s Angels”!! I made a post about it!! :head_shaking_vertically::heart_hands:t2:

4 Likes