A little under a year ago, I was scammed and over 2 million in RAP was stolen from me. Despite my efforts, Roblox support never helped with my issue. Now, I’m trying to submit a new support ticket to revisit the issue, but I’m unable to do so. When I go to the support page, I get an error message that says: “Something went wrong. Please try again later.”
The individual who scammed me directed me to paste a “uaid” into a field on the website “trade.roblox.com.” He also provided a video claiming the uaid would return as “clean,” which led me to believe the action was safe. At the time, I was very tired and not fully alert, and I simply intended to complete what I thought would be a legitimate trade. Unfortunately, this led to the unauthorized transfer of several high-value items. The video, which has since been made private, was located at the following link: https://www.youtube.com/watch?v=BWb42PlaoPc&t=46s
The items I lost include:
Void Star
Classic ROBLOX Fedora
ROBLOX Madness Face
Infernal Undead Immortal Sword
100,000 Robux
What was especially concerning is that the API involved did not prompt for any kind of authentication code, which is normally required when trading through the official Roblox platform.
I have attached 3 screenshots that provide additional evidence of my account being compromised. (FOR STAFF ONLY)
Since the incident, I have made several attempts to contact Roblox Support, but my tickets were dismissed/unanswered. I would really appreciate an account restoration, especially since the API exploit used in the scam has since been patched. This shows that I wasn’t the only victim, and that the issue affected many others as well.
If you have any reason to believe your account has been compromised, according to Section 2(d) of the User Terms in Roblox’s Terms of Use, you must notify Roblox about the situation immediately by contacting Roblox Support.
The issue of not being able to submit a ticket through Roblox Support had previously been reported:
However, as the staff member mentioned there, there’s no indication that this is a persistent issue, so the help they can provide is limited. Unless you can provide additional information, your report doesn’t seem much different from the one that was closed:
If your account was hacked and you want to learn more, you can read the following article. It explains what to do about lost currency and items (which you also mentioned in your report), how to secure your account, what to do if resetting doesn’t work and you need help getting back into your account, and what information you need to provide when contacting Roblox Support: https://en.help.roblox.com/hc/en-us/articles/203313390-My-account-was-hacked-What-do-I-do
As a side note, as Roblox itself states: “In case your account is compromised, and you seek assistance, you must contact Roblox within 30 days of compromise.”
If it’s been “a little under a year,” I don’t think Roblox Support will be able to assist you with this.
Also, please keep in mind that the staff here handle technical issues, not specific account-related problems, and the Bug Reports category is not intended for that.