Unable to create Sponsored Ads for my UGC Emote

Help and Feedback Platform Usage Support
1

I recently created a UGC Emote named Spinning-T Pose and I am trying to advertise it on the marketplace. However, I am facing an issue where I cannot create a sponsored ad or advertise it properly. The options seem to be greyed out or unavailable for this specific asset.

Here are the details:

Asset Type: UGC Emote / Animation
Item Link: đź’«Spinning-T Poseđź’« - Roblox
The Problem: The “Create Sponsored Ad” button is not working as intended for this item.

Is anyone else experiencing this with newly uploaded UGC emotes right now? Is there a known bug with sponsoring animation assets or a specific requirement that I might have missed?

Any help or advice on how to fix this or how to properly showcase my emote would be highly appreciated!

Thank you!

2

you forgot to replace the name of the emote in the template AI gave you ;‎)

as for your bug, it looks like a problem with the roblox frontend, where the API isn’t being sent a CSRF token with the initial request.

image
image1396Ă—136 25.9 KB

image
image866Ă—128 9.19 KB

1 Like
3

Haha good catch with the template! My bad, I was in a rush and just fixed the title :slight_smile:

BTW

Thanks a lot for the technical explanation about the CSRF token issue, that makes total sense
Good to know it’s a frontend bug on Roblox’s side and not an issue with my emote. Appreciate the help!

1 Like