Unable to join published game in Studio or live servers

Bug Reports Studio Bugs
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1

Hi. My team and I haven’t been able to join our game in either Roblox Studio or live servers for nearly two weeks now, and we haven’t been able to fix it on our end.

We have already tried the following troubleshooting steps to no avail:

  1. Resetting our Wi-Fi / network connection
  2. Reinstalling both Roblox and Roblox Studio
  3. Connecting via a VPN
  4. Overwriting the published place with a local (.rbxl) save file

Oddly enough, the game loads perfectly fine when opened as a local .rbxl file, and works about half the time in VIP servers. However, as soon as we publish the local save to the main place, nobody can join, and we get a message either being Error 279 or Error 288 . (Images attached below)

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(Studio)
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(Studio)
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(In-Game)

Games affected
County of Draytonshire - Bus Driving Simulator | Play on Roblox (Main Game)
https://www.roblox.com/games/73388911288418/Draytonshire-Development-Version (Mirrored version of the game)

1 Like
2

hey, my friend actually got this issue a few days ago, I am not sure if it will help but heres exactly what worked for him when I helped him, apologies if it doesnt work.

run powershell as admin and paste this in, [checks hosts and flushes your PC’s DNS cache regarding roblox so that incase roblox tries connecting peripherally, it helps redirect it to where its supposed to go, so do not worry, it is harmless]:

attrib -r C:\Windows\System32\drivers\etc\hosts

(Get-Content C:\Windows\System32\drivers\etc\hosts) | Where-Object { $_ -notmatch ‘roblox’ -and $_ -notmatch ‘rbxcdn’ } | Set-Content C:\Windows\System32\drivers\etc\hosts

ipconfig /flushdns

attrib +r C:\Windows\System32\drivers\etc\hosts

1 Like
3

Hi, thanks for trying to help but I’ve pasted it in powershell and I still encounter the error.

4

Thanks for reporting this. From what we can see, both the game server and the Team Create server for this place are running out of memory during startup. I’d recommend using tools like Server Memory Snapshots to identify what’s consuming memory: https://devforum.roblox.com/t/analytics-diagnose-server-crashes-with-server-memory-snapshots/452567.

6

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I’ve checked the dashboard and It doesn’t provide me with any data about what’s consuming memory

7

I’ll contact the owner team of this tool for more info. But this is another tool you can try: Scene Analysis | Documentation - Roblox Creator Hub

8

I think the “Crashes” data will start showing up if there is more traffic. Probably not the best tool to use for debugging a development place.

9

A bit of an update, I can load the game in studio (also when play testing in studio) now. However if I publish the latest version and join the game, the client gives an error 288 or 279.

10

I’ve tried reducing the part count but the issue still persists on live servers

11

This might be a separate issue. Could you send us the studio/client logs and the place id you are working on?

12

it seems I can’t pm @bug-files
“An error occurred: Sorry, you cannot send a personal message to that user.”

13

DM’ed you. You can try to attach a private message with the report next time.

1 Like