Hello,
I am experiencing an issue with several of my Roblox groups that were previously restored by Roblox.
Although the groups themselves have been successfully restored, all Classic Shirts and Classic Pants uploaded to these groups remain archived, making them impossible to sell.
Affected groups:
Group 1: Bazarek - Roblox
Group 2: BazarekUGC - Roblox
Group 3: MarketHub - Roblox
Group 4 KittyShirts - Roblox
Group 5 RandomUploadsHere - Roblox
Group 6 Tyralnia - Roblox
Group 7 Alternative Fits - Roblox
In the Creator Dashboard I can see all of the archived clothing items, but there is no Restore/Unarchive option available.
When I click the three dots on any archived item, the only available options are:
Open in new tab
Copy
Copy Asset ID
Analytics
This affects every clothing item in the groups listed above.
Roblox Support has already confirmed that this issue has been forwarded to the appropriate internal team, but the problem still persists.
If this issue belongs in a different category, please feel free to move this topic to the appropriate section.
Thank you.
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Hello @ CowTheCow27,
I noticed that you helped several creators with similar issues involving archived group assets after account or group restoration.
My situation appears to be the same, and I would really appreciate it if you could take a look at this report when you have time. All affected group links and details are included in the main post above.
Thank you!
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For more context:
My account received an enforcement ban due to another account that I was not aware of. The ban lasted approximately 2–3 months. After my account was restored, Roblox was able to restore my groups as well.
However, all of the clothing assets within those groups remained archived. As far as I understand, they were archived because my Roblox Premium subscription expired while my account was banned, so I had no way to renew it or manage my groups during that time.
I have been in contact with Roblox Support for quite some time trying to explain that these clothing items were not archived because they violated the Community Standards or Terms of Use. The archiving appears to be a consequence of my Premium subscription expiring while I was unable to access my account.
Unfortunately, the responses I receive alternate between instructions telling me to restore the assets myself (which is not possible because there is no Restore/Unarchive option in the Creator Dashboard) and responses stating that assets archived for policy violations cannot be restored.
My issue is that these clothing items were not archived due to policy violations, so those responses do not apply to my situation.
I hope this additional context helps clarify why I am unable to restore the affected assets.
1 Like