Unable to Verify ID Despite Successful Persona Verification

Issue: My account was previously ID Verified, and the account age hit 18 yesterday August 1st. I noticed there was a “Reset” button, so out of curiosity I clicked the reset button. And it removed the verified ID from my account.

Upon attempting to reverify my account, it has repeatedly failed “due to security reasons” despite a successful verification on Persona.

This IS identical to [this post] (Unable to Complete ID Verification After Accidental Removal), however, since it was locked and marked as “Fixed” (when it isn’t for me) I was unable to bump the post so I am making a new post.

Visual Aids:



On computer it says “It could not be verified”. On mobile it says that it cannot be verified due to security reasons.

Expected behavior

I expect it to verify my ID since persona originally succeeded. Id also expect the reset button not to appear since I was ID verified.

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