Hello! We’ve recently received reports from players, primarily on console, experiencing unexpected kicks or random server shutdowns in our game, West Coast, FL.
Here are a few screenshots of the kick messages:
People are getting kicked for those reasons and servers are shutting down randomly and we do not know what the causes are. Does anyone have any ideas?
I see the code of “Error 260” which does of course represent of Data errors between the Client and Server. With Error 288 of just saying “Server Shutdown”.
Here my guess:
I highly recommend reviewing how the game “Saves/Gives” Data to players. If the Data code is not efficient, this can cause errors and kicked of Data Issues.
(This can be HEAVY Concern as it shows there could be data corruption issues)
If the server is doing (satire) billion different things and causing some severe networking issues. This can cause Server shutdowns.
I also recommend checking how does Server Handle task. If the server is being overloaded by having a lot of things to do as well VERY Inefficient, this can cause Server Shutdowns.
(This can be done to prevent the game causing unexpected or incorrect behaviors)
[This can also can related to Data Errors if you are getting Error 260 and Error 288 consistently]
Hope this helps.
Hi I am the scripter for the game the weird thing is we have never ever had this issue until a few days ago. It just randomly started happening and it seems to only affect ps5 players. I use profile service for all the data management and that is all setup properly etc. The people who were complaining say it would only happen when they would drive a car which makes no sense because they aren’t even doing anything with data and other dev forums post have nothing to do with data handling and they get this issue.
Well this changes everything then. Very weird how its a specific console issue and not happening to other players… but then the error codes doesn’t line up to Ps5 players being kicked while driving in a car..
I’m not really sure what can be the issue. My best guess will have to do some type of networks errors but even then, it doesn’t make sense why its specially for PS5 players. And again the Error Codes are not lining up according to what you have said.
My best guess is have to do some Roblox Update that is causing some type of this issue. Especially if its 1. Suddenly happening and 2. No possible scripts that can deal with this Kick messages.
Sorry that I can’t do much, confuses me how they aren’t lining up properly.
Yeah, it’s super random. I disabled a system we just implemented (customization) maybe that could be the cause, but it only saves data if the player presses purchase and it uses Profile Service so it shouldn’t cause much of an issue even if they spam it and I don’t know what to do anymore. It seems like its only happening to our game. I don’t know if there’s something in it that’s causing the issue or if it’s something with Profile Service.
