Hello everyone!
A little over a week ago I was playing the popular game “murder mystery 2” and chatting with players via Roblox VC. After a couple of hours of playing, my game account was permanently blocked. I don’t understand the reason for the ban, because it says that I was blocked for “loud or unintelligible sounds”, but I didn’t shout in Roblox VC and behaved like a good player, but Roblox moderation apparently doesn’t care about this.
I would like to get help from you and advice on what to do in this situation and how to get my game account back. I have been playing on it since 2019 and I really love this platform. Quite a lot of money and a lot of time was spent on this game account. Account nickname - “duUSha666”, thank you for your attention!
I need a response from roblox!!!
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Hey, @duUShapro
It’s recommended you contact Roblox support before posting on the developer forum about situations like this.
Roblox Support Page
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Wheres the proof of your ban and proof that you were being quiet and not making weird sounds?
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The proof isnt a users’s concerns this topic can’t be assisted by users either. Roblox Support will take care of it and if they don’t they can make an update post in this thread regarding the situation they can also message staff for assistance but it is unlikely that anything can be done.
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just contact roblox customer support.
what you want us to do? Go out and protest?
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they probably think rblx staff gonna see this
ykw a riot dosent sound that bad
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@duUShapro
Yeah I think this is due to the recent Roblox VC moderation update that made it so the entire moderation FOR voice chat is automated/maintained by bots. We already know that this change for the entire platform didn’t do well. The new automated moderation must mistaken something.
The Roblox customer support has been known to be significantly inconsistent and therefore, more bad. A lot of the time, its a high chance that you are talking to a bot that shouldn’t be purposed for this or at the very least, trained or be more trained for this type of issues. I had issues with support too after one time on my main account, I tried getting Roblox support to change my account age to my birthdate before the new account age update arrived and the Roblox Support never responded back.
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Hey, @JamJamieofficial
This thread is not something that can be managed by any regular user, and the majority of people who view this thread ARE regular users, so can you really expect regular users to be able to assist another regular user in Roblox moderation? No, don’t even answer that question because you, me, and everybody already knows the answer to that and it is a NO, you CAN’T expect regular users to assist regular users in Roblox support especially moderation.
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Hello again everyone!
I recently contacted Roblox support and they responded to my email a few days later. In response to my support request, it was written that “the issue was resolved”, but in truth, nothing has changed. I ask you to do something about this and I want to get help from moderation or from the platform admins responsible for blocking game accounts.
Thank you for your attention!
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You can’t expect regular users to do anything about this, as I said Roblox Support is the only thing you can do and the staff here on the DevForum will redirect you back to the support page.
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I am trying my best to get my account back, I have filed more than 5 appeals to unblock my game account, but they just tell me that there is not enough evidence, although I indicated everything in the appeal.
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Hey, @duUShapro
After 30 days, moderation actions against an account are ineligible for review. Please only send one message for each moderation action. Multiple messages about the same account or moderation may result in a delayed response and will not be responded to further after a decision has been made.
I respect this, as you should but said above After 30 days, moderation actions against an account are ineligible for review. Only send one message for each moderation action. Multiple messages about the same account or moderation may result in a delayed response.
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