Unknown account region blocking Roblox Plus purchases

[goooodloooord]

A friend of mine has his account location stuck as “Unknown”. He has contacted support numerous times, and is yet to receive any real help with the issue.

When attempting to purchase Roblox Plus he is met with “Sorry an error has occurred.” on the frontend, but looking at the request through chrome dev tools, the error is “Unable to get user account country code.”

This issue has been ongoing for months now.

Expected behavior

Ideally his location should be set to where he is from (yes, his country is supported), and he should be able to purchase Roblox Plus with 0 issues.

A private message is associated with this bug report

[starhiker13]

Thank you for the report. We have assigned to our team for review.

[vinceprince (moomoo)]

Hey, what is your friend’s user id or user name, so we can look into their account?

[goooodloooord]

I provided their account within the private message associated with the bug report, are you able to see it? If not, I can post it here

[vinceprince (moomoo)]

Weird, I’m unable to see it:

It might be some error on my end, let me check and get back to you.

[goooodloooord]

All good, I spoke with him and he doesn’t mind me just posting his profile here.
His username is “richaslord” (link to his profile astaghfirullah - Roblox)

[nguooo4]

Hi @goooodloooord,

Could you ask your friend to try again? Let us know if they encounter any more issues, thanks!