Unpublished open cloud apps block successful review at 10-user limit

Bug Reports Cloud Services Bugs
,
1

While the 10-user concurrent limit on unpublished Open Cloud apps is by design, it inadvertently prevents Roblox’s own review-system service account from signing in once that ceiling is reached. Since the review request flow requires the service account to authenticate against the app, hitting 10 active users locks out that account—so any attempt to request review is immediately declined with generic errors (e.g. “App cannot be reviewed (entry link does not exist)” or “Sign up flow is broken”), rather than simply bypassing the limit for Roblox’s account(s).

Steps to Reproduce

  1. Create an Open Cloud App in Roblox Create; leave it Unpublished.
  2. Invoke the app concurrently from 10 distinct users. All 10 succeed.
  3. Observe that any additional client receives a 429 ratelimit response.
  4. Without closing any of the 10 sessions, go to the app’s settings and click Request Review (Publish).
  5. The review fails because the service account cannot sign in to the app while the 10-user cap is in effect.
2

Hey there, our moderators’ account should not be subject to this rate limit, so you shouldn’t have to worry about this.

Can you let me know your app ID so I can look into why your app was rejected?

3

Hey, just confirming, this should not be a real issue. Let me know your app ID here or in a private message and I can help more specifically. Closing this bug report for now since the reported issue here is not an actual issue that happens.

4

Hello,

The app ID is 7027387157646223566. I assumed that the ratelimit was the issue as it is the only reason I can see that would cause the app to be reasonably rejected.

5

Will reach out privately about this!

1 Like