Updated dynamic heads/bundles aren't updating the thumbnails of items

Bug Reports Roblox Application and Website Bugs
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1

this is regarding the campaign going on that allows you to update dynamic heads and bundles with dynamic heads that no longer validate, however I noticed the thumbnail of the items don’t line up when you update them again. This has happened to numerous items i’ve updated and the thumbnail still displays the older version of the bundles.

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image416×411 21.9 KB

for example this is the older version that shows in 2d view aka thumbnail

This is the newer version which shows in 3d view, yes the mouth does actually open I just made it so the mouth doesnt have any outline.

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image409×413 21.7 KB

2

Thank you for the report. We have assigned to our team for review.

3

We checked this and it wasn’t a process issue; our updating process normally does update the thumbnails. Thumbnailing does fail once in a while so this must have been a one-off; we manually regenerated it and it’s fixed now.

1 Like
4

(I know you said “numerous”; if there are others that are still wrong please post them here and we’ll update them).

1 Like
5

Am I able to privately message you all of them?