[URGENT] Almost all teleports in our game have begun failing

[RealSubZeroExtabyte (Sub)]

Game Link: Racket Rivals - Roblox

Issue: Player teleports are consistently failing since about 3AM UTC

We utilize player teleports for Matchmaking in our game. Almost all of our player teleports began failing. We use the Roblox provided SafeTeleport module to auto-retry as well, which has also continued to fail. It appears that TeleportService responds with a success but does not actually teleport the players
As you can see in the provided screenshot, no update was pushed around that time to the game

Impact: This is affecting our playerbase significantly as our FTUE onboarding involves a teleport out of the tutorial place id, which is causing us to bleed new players (and old players cannot matchmake in our game as well)

The issue has been reported for about 6 hours now - unsure if this is on our end or not, please advise!

Comonly used teleport PlaceId: 78912788107663

A private message is associated with this bug report

[Harrystylesicoo17287]

Yes, I also have this issue. In fact, this has been happening to me in intermittent periods all throughout this month. The teleports take really long or fail all together. Usually goes away after an hour, automatically fixing itself, but today it has been happening a lot more. Most days it doesn’t happen at all. I have no idea what could be causing it. If it turns out to be an issue on your end, please let me know so I could also fix mine.

[DevForumOps]

Thanks for the report. Our engineering team has fixed this issue and we have confirmed the resolution with @RealSubZeroExtabyte.

[Harrystylesicoo17287]

If you wouldn’t mind, could you share what the problem was and how it was fixed? if not, it’s fine.