Without my consent, my email was removed from my account. I still have access to the verified email.
When I contact Roblox Support they stated that the only way to verify original ownership is through email. I contact them using the original verified email and they did not link my email to my account, Justjessica4. like they said.
They suggest to have a verified email when creating the account. However, when I provide them with the original email they don’t help.
All help appreciated - Sorry, I have made no purchases
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Try to send the moderation proof with logins and when the email was changed, and keep insisting until an Human moderator responds.
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Thank you so much.
It almost worked last time but i dont know why it didnt work. They said i can show proof through email even though I am contacting them with the original email.
I will give you an update eventually if they do something.
I hope you have a nice day
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This happened to me, luckily i managed to link it to my mail etc. the moment i realized, it was scary tho
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I am glad you was lucky. I hope I will be as lucky eventually.
Hopefully Roblox Support helps me. It’s been mentally draining..
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I wish you the best luck recovering your account!
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Thank you . It really impacted my mental health. I wish they listen to me.
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Don’t worry they will it might take a while but they will
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Thanks for the positivity. I’ve seen people in my situation get their account back. Hopefully, from all the support and advise I will get. From the kindness of their heart, they will give my account back.
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If possible. Please someone escalate this. I really want my account back.
Roblox Support knows that I’ve been hacked, they have referred to the account as mine, and knows I am contacting them with the original verified email linked to Justjessica4.
Please someone help me this isn’t good for my mental health
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According to GPDR, the owner should have the right to rectification. Roblox Support knows I own the account and still don’t grant me the right to edit my account.
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Keep insisting they will eventually have to accept.
Also if you can reply with a screenshot of the Support message.
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Thanks for your encouragement I will try my best. I really hope they will listen to me. I wish they were more understanding
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Most of the times it’s just an AI responding that’s why they respond like that. but keep trying
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I am so nervous. Idk why one of the humans did not link my email back to the account if they know I am contacting them with the original email. I really want to get this over with. I will give you any updates
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Alright, and try to stay calm, anxiety always makes things worse
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Thanks I will try do my best and stay optimistic. I wish they listened to my request. It a bit annoying how much effort I put into the tickets, providing proof of ownership and patiently wait for their response just to refuse my request.
They wanted the original email. I am literally messaging them with the original email. I don’t know why they’re still refusing when they literally refer to Justjessica4 as my account
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I should of had my account time ago if Roblox Support helped me. I provided more than enough evidence. I have made +50 tickets and they’re still not co-operating
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Update - Roblox Support feels sorry for me even though they are the solution to my problem.
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They shouldn’t be ignoring the requests since you own that E-Mail and you sent them proof, If you had any other E-mail try it maybe it will work there and make sure there aren’t typos in the E-mail.
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