Hello everyone,
I am urgently seeking assistance to escalate a critical moderation issue that has severely impacted my workflow, my players, and my business operations as a developer working with external clients.
Recently, my account experienced two consecutive false-positive bans that triggered automated group locks:
- Ban 1 (“Terrorism”): Triggered by existing Chinese brand logos. I appealed the textures, and the ban was correctly reversed within 3 hours.
- Ban 2 (“Sexual Content”): Triggered by a standard 2D red sweater. This was reversed within 3 minutes of appealing as an undeniable false positive.
While the moderation team correctly identified these as errors and restored my account, the automated system permanently locked my groups and froze all associated funds during the initial strikes. The support agents who unbanned me did not restore the groups.
The Impact on My Studio:
- Frozen Assets: My restricted groups collectively hold tens of thousands of Robux and have over 5,000 members.
- Lost Investments: Anticipating the recent price increase for 2D clothing uploads, I invested heavily in uploading backlogged items to a newly created group (since my main group was already falsely locked). That new group was subsequently locked by the second false positive.
- Development Roadblocks: I spend significant time creating complex, high-poly assets and clothing in Blender for my games. Having my groups locked completely halts my production line; I cannot pay my external workers, manage my developers, or deliver to my clients on time.
I have an open Support Ticket (175164201), but I have been waiting for over a week with absolutely no response beyond the automated replies. Since the initial bans were officially recognized as system errors and reversed, the ensuing group locks and asset freezes should also be reverted.
Could a DevRel member or forum moderator please look into this ticket? The financial and operational damage to my projects is growing every day.
Thank you for your time and assistance.
Expected behavior
I expect my restricted groups to be fully unlocked and all frozen Robux to be restored to my control. Since the initial bans were confirmed as false positives and my account was reinstated, the automated group locks triggered by those errors should also be manually reverted by the support team so I can resume my development work.
A private message is associated with this bug report
