Hello Roblox Team. Thank you for taking the time to read this report.
I am writing to report a major issue currently affecting the developer community. Recently, there has been a problem with the automated moderation system. This system is incorrectly terminating the accounts of hundreds of active developers. When these accounts are closed, the groups owned by these developers are completely locked. The ban messages usually state that the reason is harmful content or child endangerment, which is not true for these specific developer cases.
Furthermore, there is a second part to this bug that makes it much worse. When developers finally get their accounts restored, their groups remain locked. In addition to the locked groups, their UGC are being archived and removed from sale. This completely stops many creators from working on their current projects and halts their progress.
Please note that the users and groups I will list in the next section are only a few examples that I know personally. They are not the only ones affected. There are many more developers dealing with this exact same problem right now.
Browser Information: All Browsers
System Information: All devices (This bug is happening throughout every browser and device.)
Screenshots of ugc items being archived in groups:
Screenshot of groups still being locked despite the account becoming unterminated:
Expected behavior
Groups should be automatically unlocked and unarchive assets whenever an account gets successfully restored. This has been a lingering issue on the platform for a while now, and it needs a permanent fix so developers can get back to work after a false ban.
Since many developers are having a very hard time getting help through regular support channels at this moment, I would deeply appreciate it if you could manually look into these specific cases. If possible, please unterminate these accounts and unlockthese groups, as they are direct examples of this bug:
Affected Users who need their accounts restored:
MySpaceboyfriend
Rustfro7077
itsyaboycomp
Orlandocbfw
Affected Groups that need to be unlocked:
#NotRated 34919910
.Chowa 350760466
#COMP. 35156131
Snire 533773625
Rockstar Dept. 33217467