Vague Moderation Review Request denials

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#1

At least as recently as I’ve seen, @NestofDragons has denied Decal Moderation Review Requests with the following reason:

The Moderation action was consistent with our Terms of Service and Community Moderation standards, and will not be overturned.

Not everyone whose gotten this denial response has received a warning or a ban, so there aren’t moderator’s notes to explain the initial rejection.

When my latest request (a couple days ago) was denied, I messaged NestofDragons to ask to elaborate the reason for denial but have not received a response. A dozen other Decals nearly identical to the one I appealed passed moderation just fine, so I am completely uncertain why my request was denied.

Why is there a sudden increase in denials along with this “this violates the TOS, that’s all I can say” response for MRRs? They’re not obligated to, but MMR mods have always detailed their reasoning.

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#2

I’m pretty sure the reason they give such vague answers is because if they explain why, and they end up saying something that’s detailed enough to contradict other moderation actions, it could cause some users to have major issues with Roblox moderation. It could be considered an official statement and cause damage to Roblox somehow.

Not sure if this is 100% correct but that’s my best bet.

#3

This is more of a recent thing, reasons for denials have always been open about details such as “the text present in the image is too small to read,” which is a common-knowledge TOS rule for Decals. Denial reasons will never be hypocritical, at least.

Although, since I do believe that most of, if not all of the denied requests I’ve seen weren’t actually in violation and should have been overturned, I find the correlation between this and the vague reasoning to be unusual and would like for an official comment from NestofDragons.

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#4

I looked through the most recent 10 threads in there and saw 3 low-detail denials, only one of them (yours) seeming unreasonable (but I can’t say for sure without seeing the image). The other two were likely rejected for depicting accurate chest anatomy or looking like a personal attack.

Even so, it’s important that reasons (even if speculative since the moderation team is inconsistent) be given for moderated assets, otherwise people won’t know what was likely wrong, continue to try, and get banned.

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#5

I mean for numero uno, your post was very vague in the moderation request.

For number 2, Nest is pretty much the final say for this kind of stuff, and they have denied multiple things before. They aren’t required to give a response as to why it was denied.

Calling the denials unreasonable seems a bit ignorant as Nest has already said that it is within violation of the ToS.

As others have said, this may be due to the visual assumptions being made about the image, of which the moderator had the same idea. The original moderator denied it, and Nest followed up with a second denial. I suggest changing up whatever you think is innopropriate and reuploading it, or just using one of the ones that look like yours.

#6

What more do you want from a moderation request? They gave a link to the asset. That is all you need. Bloating your post up with unnecessary text will waste everyone’s time.

We’ve always been getting answers before as to why. Saying it violates the ToS doesn’t at all tell us why the asset was deleted, and is basically the same as saying “It was denied because there was a reason.” Not very helpful at all, since we won’t know what to fix.

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#7

@qqtt991 I’m referring to requests specifically denied with the reason in the OP, most of which have happened within the past week.

@Zabazz Extuls already gets my points down, but I will add that there is nothing to possibly take out of context about my image (available below), so I would like to know why it was denied if it weren’t for the given denial reason. I don’t particularly argue with moderators’ judgement itself.

Earlier today I was wary about talking about other peoples’ requests for their privacy, but I do believe it’s important for the matter, if they don’t mind.

Using the search feature, I see that this reason started as early as February this year, notably with Dogutsune’s bandana request. It did result in a 3 day ban, the moderator’s note only claimed it was an inappropriate image. I speculate that it was denied for gang relation, but this is never actually specified as per the point of this topic.

More recently, RealNoobBot was temporarily banned for uploading a Decal of the phrase “Sam is a weeb.” This is one of the only cases with context (anywhere along the lines of offensive language, the last word is in fact disallowed on Roblox), so it was okay to use this generalized response there.

The request I largely had in mind writing this topic was KingBr1ck’s screenshot Decal that was reviewed 8 hours ago. The only reasons I can guess is either that the text of the players’ usernames are problematic, or their clothes are - and even then, they are in fact approved shirts and pants.

And this is the image of two lights I uploaded, though smaller and with a backing for visibility (originally transparent). The other uploaded Decals feature different brightnesses but are otherwise identical.

moderated

As qqtt991 and Extuls have also said their piece, my main concern with all of this is that we’re unable to take it upon ourselves to fix the image and upload a new one if we don’t know why it was rejected to begin with, and at the risk of facing punitive action. This response assumes we’re already aware of what’s wrong with our asset.

I don’t even care to have my request re-reviewed, I simply don’t think this denial reason should be used, at least without substantial context (e.g. the developer received a warning for inappropriate language).

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#8

Very concerned at how this can be seen as inappropriate, but then also treated like it doesn’t need an explanation. Maybe there’s some wild explanation, but I really doubt it.

#9

I’m not that annoyed that it got declined but im also just very confused as to why it got declined? Like the text is readable and its all ingame stuff that got approved by roblox (e.g. clothing, hats)

I’ve uploaded screenshots with other player usernames before and it got accepted so im confused as to why it now didnt get accepted

#10

It would be nice to get some sort of official response to this, because I have seen a couple of images recently that were denied and no explanation was given. As someone who has played this game for a long time I like to think I can figure out what is against the terms of service quite easily, but there are a few threads where I honestly have no idea, and not having an explanation accompanied to the post by the moderator does not help developers manage their assets.

It is important that developers get some descriptive feedback, even if brief, to manage their assets effectively. If one thing is declined and it is supposedly against the terms of service, and a developer cant figure out what rule it goes against, then there is a weakness in communication here between Roblox and its developers.

I think the following posts can help point out where flaws in this communication has led to issues.
https://devforum.roblox.com/t/inaccurately-deleted-image/46477
https://devforum.roblox.com/t/so-this-wouldnt-be-okay-in-terms-of-drink-dapale/47522

Furthermore, under previous management posts that were in moderation review requests would be left open for a few days after an official response was given, allowing the developer to reply to the moderator with additional information. I think closing the threads immediately after slapping down a pre-written message is part of the reason we are having this discussion here.

#12

I apologize for the bump, but this point still stands.
Even though the Moderation Review Requests category was deleted, you can now DM the group, and AFAIK the responses there are the same, undetailed responses as in the public category. I would also appreciate if they came back to more detailed responses that they used to give, as sometimes the “The Moderation action was consistent with our Terms of Service and Community Moderation Standards, and will not be overturned.” message just doesn’t fit the needs of others.

As for your image, I most likely know why was it declined. When MRR still provided detailed responses and explanations, someone had their yo-yo decals declined that looked like this, but with spirals, circles and the Roblox logo.

NestofDragons then said, quoting:

I think you get the idea.

#13

I am sorry but you are not entitled to an in-depth response. There is only so much info that Roblox staff members are allowed to give.

Moderation review requests is just an abstraction for appeals anyway, so…

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