VideoFrames are broken

[mario118118]

VideoFrames just aren’t playing videos at all in Studio, and are playing very sporadically in-game. They don’t have any error or output in the Console, they just silently break without telling anyone… sneaky!

This is an image of a movie just not playing inside Maro: Movies with Friends! 🍿 - Roblox. This is a private videoframe we’ve uploaded.

This is an image of a video effect not showing at all in Obby Creator - Roblox. This is a public videoframe from the small library uploaded by Roblox.

Many users are reporting this issue and there’s nothing we can do. It’s been happening for about 3 hours, now.

@phri

Expected behavior

Videos should play their content, not just do nothing and not show any output anywhere

[RandmNerdGeek]

Hi, thanks for letting us know! The issue should now be fixed.

[mario118118]

Thanks for looking into this!
I’m still getting a few reports of this happening to certain people; one user reports on a Huawei. Is it possible this could still be happening on specific devices?

[RandmNerdGeek]

Good callout, it’s possible incorrect data was cached from when the issue occurred on specific devices/sessions, which would continue to cause Video playback failure.

To fix this, can you try restarting the Roblox app two times, then re-open the experience with the video? Please let us know if this doesn’t fix the issue.

[mario118118]

Hiya!

I asked the player to do this, and they said it didn’t work.

Also got some Feedback mentioning the videos not playing, too.

Thanks

[RandmNerdGeek]

Hi @mario118118, apologies for the inconvenience. We looked into this further, and a small percentage of users still could have been experiencing the incorrect behavior; this was fixed today at ~2pm PT.

Could you ask any affected users to restart their Roblox app twice again? If this continues to be an issue, feel free to DM me the affected user IDs and place IDs so we can investigate further, thanks!

[mario118118]

Heya! This specific user said it’s now working for them since Saturday, they didn’t have to restart anything. I’ll DM you know if we run into anything again. Thank you!

[RandmNerdGeek]

Great, thanks for letting us know! Feel free to follow up at any time.