Website chat reporting fails with repeated 400 Bad Request errors on PC

[raskolibov (Yavuz)]

Description:

When attempting to report a chat via the website (desktop browsers), the report submission fails. The client makes several consecutive attempts to send the report request, but each attempt returns a 400 Bad Request. After these failed retries, the UI shows the error message:

Something went wrong submitting your report. Please try again later.

The issue is consistently reproducible on PC browsers (Opera GX and Google Chrome) and persists even when tested days apart. It does not occur on mobile (where reports are auto-submitted without comment input).

Environment:

• Browser: Opera GX 122.0.5643.79 (Chromium 138.0.7204.251)
• Operating System: Windows 11 Pro
• Processor: Intel Core Ultra 9 275HX
• Memory: 64 GB RAM
• Graphics: NVIDIA GeForce RTX 5090
• Browser extensions: None enabled

Steps to Reproduce:

1. Add someone as a friend (connection ) on the website
2. Start a chat with them using the browser chat UI (on PC)
3. Attempt to report the chat.
4. Select a reason and submit.
5. Observe that the report fails, and in the browser console/network tab you can see multiple 400 Bad Request responses for the report request.

Expected Result:

Report should be submitted successfully without errors.

Actual Result:

• Client sends multiple report requests automatically.
• Each request fails with 400 Bad Request.
• After repeated failed attempts, the UI shows: “Something went wrong submitting your report. Please try again later.”

I didn’t show the console in the video, but I got the following errors:

[strontium_aluminate]

Thanks for reporting this issue! We’ve identified the root cause and have applied a fix, website chat reporting functionality should now be restored.