Hello.
I’m writing this on behalf of a friend of mine whose username is Krusty_Krab. He has been an active member for years (since 2010!), and recently got his account compromised via a phishing scam in May 2025. Roblox successfuly restored his account after this attack, and everything went back to normal.
However, about 15 days ago (see Rolimon’s for RAP history on the screenshot from the dropdown below - terminated accounts drop to 0 RAP, and we see this happen between September 5 and 7.), his account was wrongfuly terminated for the reason: “You created or used an account to avoid an enforcement action taken against another account”.
I’m assuming an automated system triggered this ban based on the phishing attack, however, since this was sorted and he got full access to his account restored, this “alt account” ban has been triggered by mistake.
The ban message shows this ban was triggered on May 21, 2025. This is most likely the ban date the account which detected Krusty_Krab’s account as an “alt” was banned. I can confidently say this since Rolimon’s screenshot above shows his account was terminated between September 5 and 7. Also, the phishing attack happened on May 29 (see this tweet), we played Grow a Garden about a month and a half ago, and he answered the questionnaire for his game Find the Om Noms after receiving an email to update it.
He immediately submitted an appeal, but it was rejected automatically.
Then, he walked through Roblox Support with no success, and hasn’t received a response for a week.
Please, we’re looking for help regarding this issue. It hurts to see 15 years of memories gone by an automated system with no way to sort the situation 
Additional Information
Here’s a tweet he made when his account was compromised, which dates to May 29, 2025. https://x.com/Vuysless/status/1927975670891647446
And here’s a tweet about his termination message from his recent termination, for which we’re trying to seek help. https://x.com/Vuysless/status/1966569313604681968/photo/1
