Xbox camera controls locked by GUI with scrolling frame despite enabled state

When having a SurfaceGui with a ScrollingFrame with at least one descendant and enabled = false in the PlayerGui, it acts like this Gui is active regardless when using a controller. That means that scrolling up or down, depending on the state of the ScrollingFrame, is locked.

This happens 100% of the time both in-game on Xbox consoles, as in Studio when using the Device Xbox One from the test menu and using a controller linked to the computer.
This also occurs without enabling the Xbox console device; so just using the regular Studio simulation or when in-game using a controller on non-Xbox devices.

  • Open the following place in Studio, enable the Xbox One device and connect a controller:
    XboxGuiBug.rbxl (60.8 KB)
  • Start the game in-studio, notice it is impossible to pan the camera directly up (only by going left or right first, then panning up can you circumvent this).

Alternatively, publish the above linked place and play it using a controller. Behavior is the same in-game as in-studio, and regardless of simulation/device being played on.

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We’ve filed a ticket into our internal database for this issue and will start investigating, we will update you when we have further information.

Thanks for flagging!