"Your position in queue" increases randomly when nearing low positions (including jumping between two different positions)

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1

Recently, I was queueing to join a server with a filled queue in-order to earn an item from a launcher during the current Halloween Spotlight event. When coming close to the end of the queue, the queue started to mess up my position. More specifically, the following occurred in-order:

  1. The queue started toggling between two different positions. One which was nearly ready to join (<10), and another which was queued at >300.
  2. The queue later instead settled on a position just after 100.
  3. The queue when nearing an end for the second time. Pushed my position to a position of >700.

If more information is needed about this bug, please do let me know.

2

Yes. They prioritize premium players, potentially pushing you back.

3

this happens just the same to premium players

4

then there must also be verified users or admins in the queue (i think)

5

It might be coincidental, but I don’t believe I get pushed back in queue if I click on the Roblox window every once in a while. It might have to be with it believing you are inactive? I’m not entirely sure though, it would be great if someone from Roblox would clarify this.

6

Thanks for reporting this! The only scenarios where your position in the queue should increase are:

  1. Sustained network connectivity issues (>60 sec with no network)
  2. You’re following a user and that user teleports to a different game instance, which will have a different join queue

Do you recall if any of these were true when your position increased?

7

Hi there!

I unfortunately ran into the bug again a few days ago (specifically just part 2 - a jump of ~100) so I can answer these based on that more recent case:

The queue position decreased just a few seconds before it jumped up, so it probably wasn’t a prolonged connectivity issue, given that.

The user was streaming online and did not visibly teleport to a different place at the time, at least to the best of my knowledge.

Thanks for taking a look into this bug, hope this info helps.

8

Hey @Abcreator, thanks for the followup. To help us investigate this issue, could you please provide:

  • the placeId of the game you were trying to join,
  • your userId,
  • the time of the day of that join
  • how you tried joining (eg. server browser, friend carousel, etc.)