Introduction
By using this guide, you will gain a better knowledge of the expectations, guidelines & other information such as promotions and demotions. This handbook has been aimed for our LR users, but can still be read publically for other users.
Simple Expectations
Atlas Resorts expects our Staff members to hold brilliant activity, common sense & ensure to be respectful. Most importantly, all Staff members must follow the guidelines to ensure professionalism. We will treat everyone equally, and honour others for great work. Our main guidelines can be found here. Furthermore, you can find our perfect handbook to checking in other users here.
Management of Exploiters, Raiders & Trollers
When handling a troller, it is expected to warn them verbally three times. You should not continuously give them chances, or fuel them by giving major attention. Once a troller has been warned three times, you are advised to contact the closest MR who is in your game. If this is not possible, you could ask on the group wall for another MR to join, or join our communications server to manually report them. By manually reporting a user, we request for screenshots to be taken as a form of evidence - we have allocated certain channels for reporting guests.
If another Staff member is handling the situation, we kindly ask for you to leave the situation and continue doing your role. By crowding the Staff member, you create an unwelcoming environment and can cause to make the situation more difficult. If you are caught up in a raid, please act calm & professional. Last of all, if you have an exploiter in your game - please do not continue to warn them and report them immediately. Remember, the more proof you have - the better.
Promotion Information
To honour hard work, we will promote dedicated users based on their activity, professionalism, respect, maturity & common sense. We have a basic in-game point system which rewards individuals with points for checking-in other users. Points may be used for promotions, but not guaranteed. Please also remember, we have our systems which will automatically detect if you attempt to cheat/replicate your points - keep it fair!
Adding on, we have promotion cooldowns which may limit a promotion for an individual.
Demotion Information
By being LR, you will usually be demoted for committing an offence - we will rarely suspend LRs. If we believe your actions were quite major, we will reserve the right to ban you from our services to keep our community safe.
For LRs, we have a few more additional offences. You are required to work when asked, and must wear the uniform while working. You will have the right to have a break, but that can be changed. All general rules apply to the offences.