Low-end device issue

[zAc65541 (dadada)]

1. current issue and things to achieve

Low-end device(iPad Air 2) is not geting instances with simple dot-operation(workspace.instance).

– Error is just saying insatance is not valid member of workspace

I want to know what causes can think of .
And hopefully this can solve without major refactoring.

3. What solutions have you tried so far? Did you look for solutions on the Developer Hub?

There is no such error, as much as I serch.
Firstly I just remove variable that referencing that instaces, and using try to get fully dot-operation so as not to use cashe.
And I tried to WaitForChild, using getService(“workspace”).instance.

I am sorry that not showing code here because of my work.
But I can post additional information to solove this issue and very welcome to be asked.

[EXPLOSION_KlNG (EXPLOSION_KING)]

does this work on other devices in public servers? Or is this just an issue for iPad air 2?

Also put prints around your code I don’t know if that would help you or not.

[zAc65541 (dadada)]

just with iPad Air2.
I tried other devices(iPhone13, some androids device, desktop, laptop).And they worked fine.

[EXPLOSION_KlNG (EXPLOSION_KING)]

@zAc65541

And I tried to WaitForChild, using getService(“workspace”).instance.

Did you get any errors?? It’s hard to help because I don’t have much info on which you’re experiencing. Can you expand like show your code

@zAc65541

I am sorry that not showing code here because of my work.

This could help find what the issue is.
Also is the iPad loading everything in? Also is it on the newest version of Roblox?

[zAc65541 (dadada)]

@EXPLOSION_KlNG

Did you get any errors?? It’s hard to help because I don’t have much info on which you’re experiencing. Can you expand like show your code

Error is " insatance is not valid member of workspace".

@EXPLOSION_KlNG

This could help find what the issue is.
Also is the iPad loading everything in? Also is it on the newest version of Roblox?

I doblechecked app Version and OS Version. And I using preloadAsync() workspace instance before game starting.

As additional information, I use EventSecuencer and this happens duaring setup process. Then I just tried to

workspace.mainDisplay.Transparency = 1

[EXPLOSION_KlNG (EXPLOSION_KING)]

@zAc65541

Then I just tried to

workspace.mainDisplay.Transparency = 1

This would only make a part invisible.
Another question I had. Are you trying to check what device a player is using or something? Also did you try any other older devices that are the same year or older as the iPad air 2? As its kinda weird its not working for only iPad air 2’s. Have you tried other iPad models?

[zAc65541 (dadada)]

@EXPLOSION_KlNG

Are you trying to check what device a player is using or something?

No, I’m not.

@EXPLOSION_KlNG

Also did you try any other older devices that are the same year or older as the iPad air 2?

I got all iPad I can use (there are 3 including one used) and I will try to repro the issue.
But Air2 is the oldest one, so not sure issue happens.

I just thought it is because of streaming. Low-end device might not get object until stream-in and high-end, middle-end could.
It’s hypothetical, but it explains this behavior.
I will see behavior streaming disabled.

[zAc65541 (dadada)]

This issue seemed like streaming behabior. After disable streaming, not happen.
Thank you for engaging!