Add search functionality to transaction logs (My Transactions > Sales, Group Admin > Revenue)

As a developer I want to be able to verify that someone purchased something in my game. Right now I have to set up a whole system just so I can perform basic CS operations. I should be able to just search for a username in my transaction history.

7 Likes

https://devforum.roblox.com/search?q=%23feature-requests%3Aweb-features%20search%20sales%20

https://devforum.roblox.com/t/we-need-a-searchbar-for-the-sales-tab/26559
https://devforum.roblox.com/t/trade-my-transactions-sales-needs-a-search-bar/41776
https://devforum.roblox.com/t/searchbar-in-my-transactions-sales/12293
https://devforum.roblox.com/t/my-transactions-page-search-box/40695

5 Likes

As echo pointed out, this has already been requested quite a few times. I’d suggest looking for your suggestion and supporting that post rather than creating yet another post on it.

I think that six dev forum posts, should be making some change?

1 Like

Half of them were posted by the same user actually :sick:

Ensuring users get what they purchase is critical – it’s even one of the requirements for a featured game – so a feature that enables developers to verify whether users are not getting what they paid for has a huge impact. By pointing out a thread is a duplicate, we are not discounting a feature or discouraging discussion, but rather that discussion occur on an existing thread. We prefer to keep the same suggestion in a single thread instead of across multiple so engineers don’t have to hunt around for feedback.

2 Likes

As a Roblox developer, it is currently too hard to . . .
Find an old purchase in a group, as there’s no way to search for old purchases.

If Roblox is able to address this issue, it would improve my game / my development experience because . . .

It would improve the view for moderators, and creators.
As it would be easier to find people who purchase game passes and then locate the issue in the game’s scripting.

This problem is on roblox.com
Groups - Roblox
Line Item

1 Like

The ability to search for and filter out specific assets would be extremely valuable to me, I own one of the most sold free models and therefore my transaction tab is borderline unusable.

I wanted to verify that a purchase was made to refund a player but this requires me to have to scroll down to the bottom of the page and press the “More Records” button fifty or so times to get to last week, which isn’t reasonable.

Ideally we could filter out specific created assets, as well as search for specific users to verify that they purchased a product.

6 Likes

I would like to bump this post. I recently received a message from a concerned parent saying that their child did not receive what they purchased for Robux in my game. I would like to be able to verify this purchase, but I have to go through each page of transactions to try and find the right username and the correct purchase. I have not received an bug report like this before so I am definitely skeptical, but I want to make sure that my players are receiving what they paid for. Having a way to search through transactions by username would be extremely helpful in both groups and your own personal transactions.

Thanks for reading!

23 Likes

When I switched from working on Minecraft with the third party Buycraft/Tebex in-game item selling tool to Roblox, I was shocked at how few tools Roblox gives developers to support in-game purchases. Especially given how important real money transactions are to both devs and players.

When a user complained about not receiving their purchase on our Minecraft server, I could easily jump onto Buycraft, search their userID and see a documented list of every purchase they’d made, timestamp or purchase, country, email etc. I could instantly find out what was going on and better support players.

Our own support team for Adopt Me struggles to properly support players due to the lack of tools. We essentially have to rely on players self-reporting and telling the truth re: purchases - which as you can imagine is incredibly problematic. We regularly receive poorly photoshopped screenshots of purchase pages, and I assume we’ve had to reject some valid player issues because of it.

Buycraft/Tebex was far from perfect but I miss it now. You can search ‘Tebex’ to find out more info.

10 Likes

This feature would be really helpful to me because it’s unnecessarily difficult to help users whose purchases get eaten up by the system. One user in particular purchased one of our gamepasses nearly 2 months ago, but never received it in their inventory. After contacting Roblox support, they were told to bring it to us.

Clicking through 200 (very short) pages is no fun, and I can only imagine this is exacerbated the more revenue the game is making.

4 Likes