Critical bugs
If you have a critical bug that urgently needs to be investigated, start your post with the phrase “ROBLOXCRITICAL”. This is used to alert admins right away to the issue. A critical bug must satisfy at least one of the following criteria:
A reproducible crash (game or website shutting down or returning a fatal error 100% of the time when a set of steps are followed)
Loss of data (either through Data Stores or Data Persistance)
Is it still happening now? A certain flag was enabled a while ago that I suspected was related, and it was turned off not too long after this thread was made.
Four of us are currently working on this issue. We will let you know status as we troubleshoot it. We have a reproduce case and are working to find the exact change that is the root cause.
Based on the wording of the how-to bug report thread it sounds like there’s a corporate process for handling bugs marked as ROBLOX_CRITICAL that engineers have to follow. It may look something like this:
As in they absolutely have to unmark as ROBLOX_CRITICAL if it doesn’t specifically meet the defined criteria by orders from higher up. As CodeWriter mentioned they have four engineers working on the issue, so that’s not to say that non-ROBLOX_CRITICAL = unimportant.