Can’t open experience’s Access Settings page, desperately need to change private server price

[sevenpolygons]

My game got a huge spike in ccu a few days ago. I decided to play around with paid private servers and set the price from free to 10 robux. This had a negative effect on average playtime. I haven’t been able to access “Access Settings” since. I’ve tried different networks, platforms (Edge on Windows 11 and Safari on iOS), logging out and logging back in, and more. Nothing works. This is the page I’m greeted with:

This only happens with this experience. Any other game I try to visit Access Settings for has no problem. In desperate need of a solution.

[Bestspyboy]

try the api? wouldn’t normally recommend but as a last resort it might work

in this case the applicable route would be:
https://develop.roblox.com/v2/universes/6691360134/configuration

it’s a PATCH call, if you’re not familiar with API calls then you can use the swagger docs.

go to the docs, then select the turquoise entry under UniverseSettings. click Try It Out.
then enter your universe id (6691360134) and in the “model” box put the following:

{
  "allowPrivateServers": true,
  "privateServerPrice": 0
}

this is json that edits only those settings in your universe, in this case the private server settings.

your page should look like this:

then just click “Execute”, and if it doesn’t work, then there’s probably something else happening behind the scenes that is causing the page load failure.

as with all my api posts, don’t do this if you don’t understand what’s happening here.
the swagger docs can do anything to your account, don’t paste anything else!

[sevenpolygons]

Thanks, had no idea this existed. Still sucks that I can’t access the actual Access Settings page, but hopefully that gets resolved soon.

[Festivereinhard2 (Festivereinhard)]

I have the same issue. very strange