'Cannot fetch' character meshes for my game

Bug Reports Engine Bugs
,
#1

The meshes used for all characters in my game Teddy (Teddy šŸŽ… - Roblox) cannot be fetched via MeshContentProvider.

bug
bug1030Ɨ1007 457 KB

When attempting to see them on the website it tells me they have been archived. Example: https://create.roblox.com/store/asset/6487535623/RenderMesh?externalSource=www&assetType=Mesh

This broke my live game despite making no updates.
EDIT: I was able to re-upload the meshes as a workaround fix.

This is for the following mesh IDs effected

  • 6487535623
  • 6487537942
  • 6487537556
  • 6487536295
  • 6487536649
  • 6487536443
  • 6487536565
  • 6487536845
  • 6487536744
  • 6487537031
  • 6487536946
  • 6487534280
  • 6487534611
  • 6487534178
  • 6487534421
  • 6487534533
  • 6487534690
  • 6487535736
  • 6487534796
  • 6487552757
  • 6487552903
  • 6487537138
  • 6487537460
  • 6487537370
  • 6487535286
  • 6487534909
  • 6487535161
  • 6487537772
  • 6487537681
  • 6488699033
  • 6488699170
  • 6488698883
  • 6487535424
  • 6487535520
  • 6487536193
  • 6487535951
  • 6487536070
  • 6487535818
5 Likes
#2

Big Fan,

I couldnā€™t find any other reasonable causes, so this may just be up to Roblox.

Anyway, this archive problem must be because the Asset mustā€™ve been Deleted, Reuploaded or possibly Privated (By another user.) This is clearly obvious, Iā€™ve looked into this bug or issue and found a few Forumā€™s you could look at.

Resources

  1. Can we still restore assets from our inventory that have been archived? - #2 by Pathinl
  2. Archived Assets Still Appear In-Game - #12 by cpguy5089 (Comment)

Edit
Iā€™ve used a fresh new link to see this asset and it seems to not give this Notice -https://create.roblox.com/store/asset/6487535623 ā† Just put the Id here.

Iā€™ve also noticed that the Author of this Item is Inactive, possibly Banned.

Screenshot 2024-12-26 140612
Screenshot 2024-12-26 1406121362Ɨ562 136 KB

If Iā€™m not wrong all of the assets you mentioned are from one particular user who is Inactive, this isnā€™t a bug I suppose?

5 Likes
#3

Using https://assetdelivery.roblox.com, the mesh still appears to be archived. Archived assets donā€™t get their own Creator Dashboard error message afaik, and rather, the thumbnail just loads as an archived icon. The asset is, at least presumably, actually archived, and this (presumably) isnā€™t just a visual bug.

{
    "errors": [{
        "code": 403,
        "message": "Requested asset is archived"
    }],
    "requestId": "----------------------------",
    "IsHashDynamic": true,
    "IsCopyrightProtected": false,
    "isArchived": true,
    "assetTypeId": 0
}

I donā€™t know if we are on the same page here, but last time I checked, re-uploading an asset doesnā€™t revoke access to the old asset? :sweat_smile: Did you perhaps mean to say that the user may have archived the asset because they uploaded a new replacement? Also, how would another user private the asset, I donā€™t think the user themselves can even do this, is this a mis-wording?

3 Likes
#4

Thanks for the report! Weā€™ll follow up when we have an update for you.

1 Like
#5

Hello, you can go ahead and close this please. It turned out to be caused by the original creator of the meshes archiving them by mistake.

2 Likes