Whenever we’ve shutdown servers in our game recently, we’ve noticed an issue with getting into games.
At first we assumed this was a Roblox issue what with 400+ people trying to rejoin at the same time, but we’ve started to think this is an issue we have caused ourselves.
Essentially, when you try to rejoin the game after we shutdown all servers, your client gets stuck on this screen.
Sometimes after a few minutes, it finally goes through and shows the place name and the loading icon starts to rotate, but usually you have to close your client and rejoin a few times after that to actually get anywhere.
Sometimes we’ve managed to join broken servers like this, and the output is just spam of this message.
We’re not sure if this is an associated issue or not, but we’ve also noticed that a few minutes into gameplay, you sometimes get kicked with “you are playing this game from another device” (or something along those lines). We have confirmed that this is not an issue of our accounts being compromised, nor joining from other devices. Multiple users and developers on our game have experienced this.
My primary assumption is that this is being caused on Roblox’s side - servers are totally failing to stop from the looks of it, and the influx of players into them is causing them to lag like mad. It would be helpful if anyone has experienced this issue before and knows either how to fix it, or has confirmed it as a Roblox-side issue.