Console loading screen freezing on join

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#1

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Some of the console players in my game UTPR have reported a bug that happens when joining the game, the Roblox loading screen gets stuck in a gray landscape when it is supposed to go out, on my game we do not have custom loading screens, nor anything else that changes the loading screen in any way, but we found out that using this code:

game:GetService("ReplicatedFirst"):RemoveDefaultLoadingScreen()

Fixes the glitch in the game, so this has to be an issue related to the loading screen, the users that reported this said it only happened in my specific game for them, since I applied this fix in my game I believe it wouldn’t be possible anymore to replicate the issue from there, but I am reporting this bug regardless as this is not the intended behavior.

No reproduction files since I don’t know how this started to happen and I don’t know how to replicate it properly at the moment.

Expected behavior

I expect the Loading Screen to function normally as I did not do anything to change it, making it break.

[PlayStation] When pressing the circle button right after joining, the client exits the experience
#2

Thanks for the report! I filed a ticket in our internal database and we’ll follow up when we have an update for you.

#3

We’ve tried reproducing the reported bug without success:

  • used testing experiences with / without the RemoveDefaultLoadingScreen() code mentioned in the report;
  • tested on both PlayStation and XBox with latest Roblox player.

If you can provide more details to reproduce the issue, that would be helpful!
Thanks again for the report!

#4

I believe this has fixed it: