Are you guys doing everything in your power to push away adults from playing Roblox? Because it sure seems like you are. Roblox isn’t trustworthy, and your efforts to keep the platform “safe” always end up hurting everybody EXCEPT the bad actors. When will you realize that you are going all about it wrong? It’s causing people to not wanna support you.
Example is my family. We used to somewhat trust you, until you terminated my 10 year old brother’s account, which we had put actual money into. Why was it terminated? He inserted UTG into his game, not knowing that it had bad things in it. And when my mother tried appealing, it was refused. He wasn’t given a chance to explain his situation. He inserted a product that was on your OFFICIAL MARKETPLACE, not knowing the issues with it, and was terminated without second thought. No temp bans, warnings, anything. That destroyed your trustworthiness in our eyes. Even when he wants to, none of us EVER let him spend money on Roblox, because you ruined your trust. And now you have the gall to ask for serious personal information, including GOVERNMENT ID and a selfie?!? All to play slightly aged up games, use voice chat, and be seen easier on your crappy version of LinkedIn (which has the same crappy filter as <13 text chat by the way)? Heck no.
You said you would overhaul moderation years ago, yet people are getting terminated for being in proximity of someone using voice chat. You ban people for saying “gay”, even when it’s not being used in a negative context. You ban people for using assets that were on your marketplace. Yet you actively refuse to ban less savory developers (not specifying, as you were deleting posts that were vaguely specific), until you receive significant public backlash.
You only vaguely respond to any criticism, or delete it. But you feel free to like the posts of people who completely agree with you. We KNOW now that you see us and choose to ignore us. That’s one of the most immature things a corporation can do. You cant age up your audience when you yourself refuse to mature.
All in all, this is a bad update. It could’ve been good, but you chose to play it too safe, killing off potential.
I have this reply in my clipboard, so if you try and take down criticism like you’ve done before, I can simply repost it. So don’t try that.