DataStore Issue - HTTP 500 (Internal Server Error)

[1billybob1]

Hello,

I’ve been getting lots of reports in my game of data not loading. Other games seem to be also greatly affected by this, to the point where I found it necessary to temporarily close off my game.

I am receiving this error:

This is completely breaking my game and causing players’ data NOT to load.

If anyone else is having a similar issue, feel free to state it here.

The following seems to be affected:

• DataStore failing to load due to a HTTP 500 (Internal Server Error)

• Currency service

• 2-Step Verification

  

[BusyCityGuy]

This is also affecting my game, data store requests are failing left and right. Might be issues with TeleportService too… not sure.

[Gu4rana]

Thanks for the heads up, our engineering team is actively working on a fix for the issue.

[mr_smellyman]

This is currently happening quite often in my game, to the point that most players seem to be having issues. Here’s the link if having another data source helps: [NEW] 😳 Welcome to Farmtown! - Roblox

I have some error reporting and the message I’m getting for every single failure is this:

502: API Services rejected request with error. HTTP 500 (Internal Server Error)

UPDATE: I just shutdown all of my servers and the problem seems to be fixed in a couple servers, but still very widespread. My game only has a few hundred players at the moment so hopefully that didn’t show up as a player drop alert while you guys are already scrambling, but sorry if it did!

[Corn_Cooper (cornware)]

Happening to my game now. A few players in my game have showed screenshots of their data not loading.

EDIT: Had to close off my game, as some more players started showing datastore issues, INCLUDING one of the developers

[wravager]

My game keeps auto kicking players because of the API being down. When is the ETA for a fix? I’ve lost roughly 70% of my daily player-base due to the DataStores being broken today.

[dylanjkl]

My games are also having issues, luckily our datastore script was built from the ground up to counter data-loss and kicks the player when theres an issue with the Roblox Datastores.

[NotAid_n]

according to Roblox.Status.Io it is “Degraded performance” but this is some next-level stuff.

[filiptibell]

There is definitely something really bad going on today. There was also a different spike sometime late yesterday according to our analytics:

It’s not just DataStores failing, either:

[mr_smellyman]

Could we get a status update on this? It’s getting a little concerning. I know a lot of people are having a pretty terrible day working on this, but we’re really in the dark here.

[Gu4rana]

Systems are now recovering, apologies for the inconvenience.