Detailed Dislike Analytics/Feedback

:disappointed_relieved:

But I still think this would be useless. Everyone would just click the first one or a random one ect ect.

Oh yeaā€¦ it is true that a lot of them still wouldnā€™t bother and click random onesā€¦ Actually, thatā€™d just make it even worse, kinda like giving false feedback.

Though if this did exist, iā€™d assume every feedback thatā€™s blank, is spam, iā€™d only look at the ones which contain explanations.

I had this idea about 3 years ago, I badly wrote the idea, but doesnā€™t mean itā€™s a bad idea.

Now, I think if we look for the opinions of the masses, weā€™ll get spam/lazy thoughts/and A LOT, itā€™s a tedious process to look at all those opinions, itā€™s sifting through a giant room of paper strips. (I predict) Rather we need opinions of the ~critics, the people who paid attention to the game and can write well. Those opinions are tested by the general opinion of the masses through comment rating, and thatā€™s how the dev gets feedback.

Thatā€™s why I think YouTubeā€™s and Steamā€™s comment system is alright, they reward the big thoughts, composed thoughts that the developer is looking for. However, I dislike displaying only well-rated comments, because sometimes thereā€™s a comment thatā€™s good, but just not understood by many, so it dies in rating because the rating is a popularity contest. Incredible stuff exists in your unpopular town, guys, support your local communityā€¦ ROBLOX was once unpopular, but it was always incredible. Maybe have 2 rating tiers of displays (gold comments, silver comments)

(masses = everyone that plays the game, I say masses because you, reader, need to understand how many players weā€™re dealing with, itā€™s the people, people are massiveā€¦there are so many)

3 Likes

That
Is
An absolutely great idea!
Support for that.

1 Like

Donā€™t use discord, they will warn you and possible close your account if you use their API for these kinds of things.

Uhhh, pretty sure thatā€™s not true. Why wouldnā€™t you be allowed to use Discord? People do it all the time for feedback stuff. Might just be confused, but Iā€™m not sure what you mean.

Itā€™s only disallowed if your game is big enough that it puts stress on their servers. My game has never had more than a hundred or two players online.

I think he meant use discord to see whoā€™s liking / disliking your game. Which I can see why it wouldnā€™t be allowed.

@Lightlimn @ChipioIndustries @Klighter

Heā€™s referring to Discordā€™s ToS. Itā€™s against Discordā€™s ToS to use Discord for logging. See this devforum post and others on the same thread for more information.

It is really frustrating and difficult to work with the currently available analytics tools as they donā€™t provide much information, one could argue we should make our own systems, and I would agree, however there are things we cannot track as they are only available on the roblox website, like this ā€œLike/Dislikeā€ feature.

Itā€™s currently impossible to know why my players like or dislike my game, how long did it take them to come and vote, or what age and what platform they are using that caused them to come to conclusion for the said vote.

As a developer I believe it would benefit all developers and the platformā€™s growth if we had stronger and more reliable ways for us to listen to our players, and understand what they want, as games are nothing without players!

A simple (optional) prompt when a user votes on a game asking for feedback would be a great help to us. These feedback replies do not need to be displayed to the public or even have the said playerā€™s name/userid!

To even better help us understand our players, it would help if we can get the players age/platform and how long did it take for them to come and vote. As well as conversion rates from when players change their votes from what they used to be.

11 Likes

Since Roblox has been working hard on analytics last year, I think itā€™s worth it to bump this feature request.

My game has a low rating (62%). I want to discover the main pain points in the game so we can improve the game in further iterations.

Currently, the only way for us to discover dealbreakers is through an in-game feedback form. But if the player leaves and never returns, weā€™ll never be able to collect their thoughts. Some players give the game a dislike as one way to share their thoughts, but itā€™s only a number.

A game comment system wouldnā€™t be ideal, since the comments are visible to the public (which is an incentive for bots).

Using Discord or a feedback collecting website wonā€™t help much either, because only the most engaged players will take such an effort.

Thus, showing an optional, developer-configured dialog would be the solution. The developer can set up a few radio buttons and see a pie chart in the analytics.

Open-ended input is not required and would likely do more harm than good (botting/spam, inefficiency, feature complexity)


Implementing this feature would:
ā€¢ Give a clear picture to the developer of their pain points
ā€¢ Improve quality on the platform overall because developers can efficiently work on their biggest dealbreakers
ā€¢ Decrease the drop-off rate of ambitious creators who suffer from many dislikes without constructive criticism

1 Like


Would be great to see stats similar to Steam.

3 Likes

Bump. Can we please get analytics options of some kind so that we can see what types of players are downvoting and upvoting, i.e. age, platform, framerate, session time etc.? And maybe let us sort by downvotes/upvotes in the new custom funnels as well.

A game of mine has good stats except for a big downvote ratio and Iā€™d really like to find out why, but its been difficult to determine.

1 Like