Developer Stats, Export Monthly Dev Stats Report Stuck on "Generating"

Reproduction Steps

Go into a game “Developer Stats” menu from the “…” options button on the experience page.

Choose the 2nd tab in the main screen “Export”

Choose “Download Monthly Game Stats Data”

Choose “July 2022”

See that the “Download” button is grayed out and the caption is “Generating…” but this won’t ever change to download, as if it is stuck.


Expected Behavior

“Generating” text should change to “Download” at some point.
the Color should change from Gray to White signaling the button is clickable.
pressing it will Download an XLS sheet file.

Actual Behavior

“Generating” never changes, the button remines grayed out and unclickable.

Workaround

no

Issue Area: Roblox Website
Page URL: https://create.roblox.com/creations/experiences/2366560560/stats
Impact: Very High
Frequency: Constantly
Date First Experienced: 2022-08-17 00:08:00 (+03:00)
Date Last Experienced: 2022-08-24 00:08:00 (+03:00)
A private message is associated with this bug report

1 Like

A similar topic does already exist with a workaround.

Hi @zaidiguy
We have located the issue and it is fixed. The report has been generated and you should be able to download it.

2 Likes

Bug is occurring with me as well. Stuck for weeks.

Sorry for the late reply. The report for your game should get regenerated now.

1 Like