"Experience Not Available" on Website / "Service Currently Unavailable" on App — But Still Joinable

When visiting ANY experience page on the Roblox website, the message “This experience is currently not available” is displayed. This prevents the experience from being launched through the website.

However, when opening the same experience on the Roblox desktop app, it shows a banner that says “Service is currently unavailable” at the top of the page and public information like server size, the server list, genre, and more are all missing. However, it still allows me to successfully launch and play the game.

Additionally:

  • I’m able to join the experience through friends (e.g., from the friends list or in-game invites).
  • When using a VPN, the experience loads correctly on the website, and the Play button is restored.
  • Using different accounts does not circumvent the block.

It feels similar to a network-level ban or region-based block, but there are no notifications or messages indicating such a status. I haven’t found documentation or community posts describing this specific scenario, making it difficult to troubleshoot further. This issue is not limited to just Opera GX or my device, it leads me to believe there may be a lingering block or restriction on the backend, possibly tied to my IP address.

Expected behavior

When I view an experience page, I should be able to see the play button and the public analytics of it as well.

1 Like

MORE INFORMATION
Network requests to …/v1/games/multiget-playability-status

WITH VPN:


WITHOUT VPN:


1 Like

i have same issue in japan.
i have two internet connection and when i switched to other one it doesnt happen.
when i requests games api it says Adaptive Concurrency Limits Enforced. The server is temporarily unavailable due to high load. Please retry later. i think that why this happens.
other apis i tryed works fine.

2 Likes

Having the same issue here, very odd. Started happening last night.

2 Likes

Also having the same issue here :\ Would really appreciate if this was fixed asap, as it’s pretty damaging to my workflow ^^

1 Like

What VPN is everyone using? My best guess is that it’s the VPN itself blocking or unable to handle the connection

For me personally, this issue goes away when I’m using a VPN, and comes back when I’m on my regular network.

1 Like

In that case, it’s either broadband limitations or your location that’s the problem.

It seems to be working right now, must’ve been a temporary outage.

2 Likes

Issue resolved.