I’m reporting a persistent issue with the ExperienceNotificationService (whether triggered via the OpenCloud API or within the experience itself), where the game name is incorrectly displayed as “[ Content Deleted ]” in the notification title.
This began immediately after the experience was reinstated following a fraudulent DMCA takedown. Although the experience has since been unmoderated and successfully renamed multiple times, the title remains “[ Content Deleted ]” when shown in user notifications. This occurs despite the experience being fully public and accessible, with a valid title set.
I have thoroughly tested multiple attempted resolutions on my end:
- Clearing and republishing localization tables
- Deleting and recreating the notification string
- Flushing browser cache and re-authenticating
- Ensuring the notification is sent using the correct universe ID
Despite these steps, the issue remains. The bug appears to stem from backend caching of the experience’s title metadata post-moderation, and is not resolved through standard content or API refreshes.
This issue is significantly hurting user retention. Players are either confused by or completely ignoring notifications due to the placeholder title. This is a severe disruption to normal engagement patterns.
If an engineer responds to this report, I kindly request confirmation on:
- Whether backfilling already-sent bugged notifications is possible
- Whether a comprehensive fix (to prevent future occurrences across experiences) has been implemented, rather than just a patch for this specific experience
I’ve included the specific experience ID and OpenCloud request body in the private message attached to this report.
Expected behavior
Before the moderation, notifications displayed the correct full name of the experience as the title (as expected). After reinstatement, the experience’s name should be retrieved and shown properly within notifications instead of “[ Content Deleted ]”.
A private message is associated with this bug report